What 610 of Our Clients Say

Love the personal contact with Dianne or an associate, whether on the phone or at my home. A friend recommended this agency to me when I was getting ready for Medicare, trusted him and now trust Sams/Hockaday agency to handle my needs. I live in Pekin, IL and they still are able to help!

C.W., Customer
 

I just gave out your details tonight to two relatives and promised them that you would help them with their Medicare concerns. Thanks for your help.

M.W., Customer
 

Very friendly, good communication with the products, and getting the transaction done in a timely manner.

M.M., Customer
 

We were presented with multiple options from which to choose and had ample discussion to help us choose the option which was best suited to our needs. Chase was always professional and extremely helpful. We appreciated that he came to our home instead of using a phone our having us come into an office.

C.L., Customer
 

Knowledgeable and variety of plans to choose from.

D.T., Customer
 

I was looking for a local broker for Medicare Supplement coverage and information. The more I read, the more confusing the information became. Michael was very helpful and I was able to get coverage for less than the AARP recommended coverage. Very pleased with the initial appointment as well as the two follow-up conversations we have had. The needed coverage is in place with time to spare. Thanks Michael!

W.S., Customer
 

Your service is great. I would refer you to anyone. In fact I did mention you the other day

M.M., Customer
 

Chase is always right on top of our policies and knows if there is anything better suited to our needs or our budget. We grately appreciate his expertise.

S.C., Customer
 

I want to thank you for your time your patience and your knowledge and everything else that you did for us.

J.T., Customer
 

I don't think you could do anything different to make it any better you're the best

P.T., Customer
 

Rachel always consults with us and works to find us the best insurance plans for our needs. This is no "cookie cutter" operation. Thanks, Rachel!

J.R., Customer
 

I felt comfortable talking to Patty about my insurance options for life and supplemental insurance and getting her input

M.S., Customer
 

I never have to worry about insurance changes, cost,or understanding my policy because Patty Gogerty always looks out for my best interest. Everyone in the office is caring and professional.

S.E., Customer
 

Thank you for your continued help. No matter what my problem is you always make time to answer my questions and get me insurance choices for my needs. You also help those I bring in or send youe way. I tell everyone to call your office if they have questions or need help choosing insurance for their needs too. Thanks again Patty G.!!!!

F.B., Customer
 

Friendly service, and helped us choose the best insurance policies that fit our needs, both with life ins. And health ins. Policies. Thank you!

K.S., Customer
 

Rachel took the time to explain the Medicare plans to me and answered my questions in a manner that I understood the answer! She uncomplicates the complicated! The application process was streamlined and quick.

N.K., Customer
 

Person to person communications is important along with emails and letters. I like to know who I'm dealing with.

R.D., Customer
 

Seems like there's a representative there to help when needed and always friendly .

R.C., Customer
 

Friendly and knowledgeable about your services - Do what you say you"re going to do in a timely manner.

R.E., Customer
 

Helpful information that was explained well. Great friendly staff.

R.D., Customer
 

Love Diane, she is always looking out for us and explains things well.

S.H., Customer
 

Patty took a complicated Medicare sign-up and made it simple for both my wife and for me.

L.P., Customer
 

I feel that Michael Sams is the best professional and personable insurance agent we have ever had.

B.F., Customer
 

Dianne...I have received insurance through you and your company for many years so you know me well. It is so nice to call you, tell you what I need and know you will find the right policy with the best price in a reasonably short time. Thank you.

M.C., Customer
 

Rachel was extremely helpful for us and we felt she was sincere in trying to help us find the correct plan for us

S.K., Customer
 

So happy to have someone explains how supplements work and suggest to me a better and less expensive alternative.

G.H., Customer
 

Policy choices were easy to understand.

J.U., Customer
 

They help me a lot to choose the right plan for my age.

G.J., Customer
 

Dealing with Chase was so easy. He took a scary time and made it easy. Thank you for that

S.L., Customer
 

The guaranteed annuity rates more than double bank CD rates. At this point in my life, I want secure returns which I feel I am getting here. I am pleased with the help in getting supplemental insurance as well.

D.K., Customer
 

I think it is great that you keep up with what's in my best interest where my insurance is concerned. You are always available if I have any problems. Thank you for your service.

R.M., Customer
 

We have absolutely not worries when we have Sams/Hockaday taking care of our insurance needs. We are very busy and they always have our needs in their priority.

S.F., Customer
 

Rachel came to us at exactly the time when we had to make important health care decisions. She and her family of independent brokers are not pushing any one insurance product. She diligently reviews our status at reenrollment time to determine the best and most cost effective options for us. We have already referred and will continue to refer our friends!

D.R., Customer
 

You know the product you are selling and inform the customer so it is easier to make an informed decision about what choice to make.

H.K., Customer
 

To me, it seemed that Rachel was 'on top of things' and kept me informed of what I needed to know and also up to date on things that I thought I knew but did not quite understand. It felt good to know that she 'had my back' and that she was well versed in knowing what I was in need of.

L.G., Customer
 

You did what you said you would do & within a very reasonable time. What you say & do are most important to me. The price was nice & the service started at the date agreed upon. Thank you, for your help.

R.K., Customer
 

You saved us a substantial amount on our policies. We also know that you'll be there whenever we need you. Thank you Michael

R.G., Customer
 

Luke is always willing to help us find the right insurance for our needs, whether it is life, health or long term care.

T.P., Customer
 

Very knowledgeable and friendly service and advise. The process was easy and we felt we had known Rachel for years after getting things completed. Thanks!

L.W., Customer
 

Friendly, very personable, always the information to meet our needs.

M.K., Customer
 

We felt very comfortable with how Chase listened and answered our questions. He seemed well informed, made recommendations yet was not pushy at all. We feel like we could call him with any question or issue and he would gladly handle our concerns.

D.S., Customer
 

You were very friendly and easy to talk to. I feel you are very knowledgeable about your policies. I like the idea of being able to talk to someone face to face. Also you didn't hound me. You gave me time to make my decision & call you back. Thank you.

J.M., Customer
 

I had ALL my questions answered in a way that I understood. Since going through this new phase of my life, trying to understand Medicare and how it works!

K.S., Customer
 

Great follow-up and above and beyond service!

K.W., Customer
 

I find Patty Gogerty to be very honest and straight forward. She's explained everything to us in language that I could understand. Very nice experience.

M.R., Customer
 

You made my wife comfortable, and she's not a #'s person.

M.S., Customer
 

First and foremost Chase was very knowledgeable and personable. He followed through with everything he promised and has provided great customer service! We have recommended him to some of our family members and will continue to drop his name whenever the occasion arrises. So far we are pleased but to date we haven't had any claims to rate the insurance coverage...as for Chase, he's a keeper!

R.F., Customer
 

It was a relief not to worry if the paper work was done correctly or not. You answered and verified with me that which I was't sure of.

R.B., Customer
 

I like your customer service. The other day I had a question for Chase and although he was out of the office, his assistant was able to give me an answer. No delay here. I appreciate that I can call Chase at any time and I will get a response. He is also very helpful in consideration of my needs.

D.N., Customer
 

Chase explained things clearly and offered advice to help us make our decisions.

P.G., Customer
 
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