Client Testimonials

So happy with your knowledge and advice it saved me so much worry and confusion! I deeply appreciate the help. Social Security pretty much leaves you hanging with help or explanation!

Janet Johnson seems to me to be very service oriented. If my call goes to voice mail, she is prompt about calling back. She seems to be genuinely interested in getting the best deal for me and has repeatedly assured me that if I have issues with billing from the insurance company she will make sure the situation is set right. That is important service to me. She comes to my home to talk to me about my options and to get me signed up for the best option for me. That will become more important to me should I develop mobility/transportation restrictions as I age. She is prompt in coming when she says she will be here. She seems to me to be knowledgeable about Medicare and how it works/what is and is not covered and how I can be sure I don't fall into pitfalls. That, too, is really important

You and your team have helped us wade through all the Medicare/Medicaid paperwork with great ease and satisfaction and worked hard trying to find this best and most cost effective solutions. Always a pleasure working with you all. Thanks.

Great contact flexibility, detail of answers provided.

Very responsive and knowledgable. I feel comfortable that with the coverage and confident that Luke will make sure that all I's are dotted and T's crossed.

Communication was good. Informative and helpful

Luke was friendly and low key.(not the high pressure type which turns me off.) Was knowledgeable and provide timely service.

Laura designed my wife's and my needs to fit our lifestyle and budget. She takes time to understand the needs you have and what fits us both with great coverage for a balanced financial expectation.

You are always available with answers for our questions and very knowledgeable plus pleasant and a very helpful office staff. It is appreciated..

Patty is so knowledgeable and helpful on Medicare supplemental and helps us navigate through this with ease. We have and will continue to recommend friends and family to her.

I can`t keep track of all the changes to my coverage. Patty takes care of that. She keeps me informed, then lets me make the decision. I like that.

Thanks you offered the best coverage for lowest price and were easy to work with

Michael is very knowledgeable regarding advantages of one policy over another making it easy for me to know where my best buys are for insurance. Saves me time and money not having to try to figure out the differences from one policy to another.

Very good service,they know what they are doing.

Janet is very knowledge and was very helpful in explaining and assisting with Medicare options. Thanks Janet!

We felt that we could trust your company and you to make the right recommendations to us. And we were well pleased with your recommendations. When it comes to insurance it's very important to us to be able to trust and feel comfortable with our agent.

Michael, I like that you are always on top of the changes that will come my way. I like that you give me plenty of time to make changes. I like that you are approachable and concerned with my smallest questions. Thanks!

Patty got back to me right away and is working to help me find a plan. I would recommend Sam's Hockaday because I know that some knowledgeable people work there.

You looked until you found the right plan for me and my wife. You explained everything very thoroughly to us. Thank You !

Luke is so helpful and makes sure he gets me the information I need in order to make the best decision.

You have alway shown friendliness and professionalism... care and concern ... always ready to help and provide answers. We appreciate all you do for us! THANK YOU!

I think you have my best interest to help us

I always felt the agent was trying very hard to be aware of what worked best for me. never felt I was just a generic customer.

Agent is very knowledgeable and the response time from agent is rapid when a customer needs answers to a question or in need of forms or information regarding insurance needs.

You were there for us when Wagner's closed and have helped us ever since. Thank you.

I was signing up for Medicare first time, needed supplemental plan . Very helpful finding good plan with affordable premium. Follow up annually to see if still the best plan. Good service, friendly.

Michael Sams is an excellent agent! He is very patient and knowledgeable in all aspects of senior age concerns. I recommend to everyone that he explains insurance in the easiest way possible!

Good communication and follow through....Thank you very much..

I appreciate the fact that you continue to try to find more economical costs for my insurance needs. Thank you Michael for your continued interest.

Laura is very dedicated to her clients ! She is very good about following up on all the changes that take place every year and finding the best insurance to fit your needs !

It's overwhelming when you have to change health ins when you've had the same company for years. But you had all the answers to switching to Medicare & made Roger & I both feel better about it.

You took the time to listen to our concerns without pushing your way to lead us into decisions that were not ours. Some of us older people just enjoy learning that their is still good ole trust in my handshake business people to deal with, and we thank You.

You helped us when Intermet closed and have helped ever since. Thank you

Professional and friendly service found flaw in competitors website while I was trying to gather information from them.

I was just glad to hear about the John Hancock long term care/life Insurance policy they offer. My husband had complained for years trying to get me to invest in stocks, but I refused. Boy was he shocked when I immediately decided to sock some away in this policy. Now he has nothing more to complain about!

You always make me feel so welcome. No question I ask seems stupid to you, at least you don't act like it!! Your advice to me concerning supplements and drug plans has always been so good!!!!

Laura is always looking for better options..the best options. She feels like family and I'm comfortable asking questions about insurance etc. She's very helpful and takes the worry out of making sure everything is done correctly.

Agent not pushey, easy to talk to, explains insurance coverage well .

Laura first got to know us personally and then stated looking for the best provider for each of our needs. With her warm smile and personality she was a great fit for us and has taken care of our needs for a few years

We get very prompt call back and service. If we have a problem you always help us.

you are easy to work with you & your people thank you.

Laura calls me before I need to call her. She takes care of my account as if she's family! I wouldn't go anywhere else. If I have a question, she gets the answer quickly and makes certain this answered my question. The best part is I feel she's always looking out for me.

Very customer focused and easy to talk to.

Explained thoroughly, answered questions, patience.

you have been so nice to me and so helpful any time I call and need help with any thing you take time for me

Great to work with. They really do look for the best product for you and not what will make them the most money. Honest, sincere people. Luke took really good care of my elderly parents and I use him as well.

Simple very helpful and pleasant.

It is obvious that agent, Thomas Gallion, cares about people. He is always checking and being careful to find the best insurance to cover our needs.

when I have question it always answered in a way I can understand and if there are any problems you all go the extra mile and make the call for me and get back with me instead of me trying to answer the questions I don't have answers for so thanks a lot

Your agency has gone the extra mile in finding the best solutions that meet our need. Everyone in the office is a pleasure to know and work with.