Here's what hundreds of our happy clients have to say…
You contacted us vs. us you for a better rate/policy. Thank you!
Customer since 2009
I really appreciated Janet Johnson's help. She was professional, courteous, knowledgeable, and went out of her way to find us the best possible solutions for our insurance needs.
You let us know when we can get same or better coverage at a lower cost. Very pleasant to work with and talk to.
I like the personal touch. Janet is a knowledgeable agent who always steers me in the right direction with her advice about my insurance needs.
Very knowledgeable, friendly and takes care of issues for their client. Have recommended Sams Hockaday to friends.
Michael, when Sherry and I come in for an appointment we seldom have more than a 3 or 4 minute wait until we see you. You are always thorough on your answers and explain why. I had an issue with my Firestone insurance when I switched over to part d. You helped guide me thru until it was resolved. We appreciated that.
You helped my husband and I shift into this next season of our lives very easily. You are very professional and personal at the same time. That is a rare quality and much appreciated.
Very personal effort to bring about customer satisfaction. Friendly, courteous office staff.
Person to person communications is important along with emails and letters. I like to know who I'm dealing with.
I was able to talk with Patty on a Saturday so I don't miss work.
Medicare plans, supplemental insurance, & prescription plans can be overwhelming but Michael explained it all to us and made sure we understood our options. Michael is always available for any questions we may have and answers calls promptly. Also once a year he contacts us so we can review our prescription plan. It's a blessing to know you're in the best of hands with Michael (Sams/Hockaday Insurance). Thank You Michael!
Patty has always been responsive to my needs and gone out of her way to find the right fit.
<p>Patty, you and anyone that I have ever talked to in your company, have always been very pleasant and very helpful! My experience with you is that you work
Millicent S., customer since 2012
You and your team have helped us wade through all the Medicare/Medicaid paperwork with great ease and satisfaction and worked hard trying to find this best and most cost effective solutions. Always a pleasure working with you all. Thanks.
Diane is great, very well informed of the product line, what I am wanting to do, and guiding us through the decision making process. I felt she had our best interest in mind. Phil Jenkins
Phillip J., customer since 2012
I appreciate the personal service, I feel that Janet is working very hard to find just what I need.
Patty is so knowledgeable and helpful on Medicare supplemental and helps us navigate through this with ease. We have and will continue to recommend friends and family to her.
Everything we did was great.
Attention to detail. Patty is very helpful.
Dianne seems knowledgeable and interested in providing all the help I need.
Customer since 2015
I always know that if I have a insurance problem, you're there to answer my questions. plus the good rates I get from you.
R. M., Customer
One on one contact rather than talking to a robot on the phone. Knowledge of insurance plans and help when its needed.
I was impressed with the 20 o/o coverage priemium for Medicare and the drug coverage. With my original drug coverage plan going up you saved me quite a lot other wise I wouldn't have been able to afford it or the Medicare supplement. Thank you.
It was like one stop shopping. I went to Sams/Hockaday & Assoc. and sat down with an agent and by checking several companies I was able to find the best insurance that fit my needs and I didn't have to call any of the companies myself. I saved time and money and I got just what I wanted. Meducare supplement insurance, Medicare part D, and life insurance all in one stop. I feel good when I recommend this service to others.
Working with Diane was a pleasant experience. She helped me get the best plan for my needs. The receptionist was very pleasant and helpful also.
K. P., Customer
It's always so easy to get the answers I need when something comes up,everyone is eager to help
I really appreciate the help you give me with Part D.
You always make me feel so welcome. No question I ask seems stupid to you, at least you don't act like it!! Your advice to me concerning supplements and drug plans has always been so good!!!!
They found me the best value for money in Medigap insurance. A good job.
The best in customer service during the sign up period (for supplemental insurance) and beyond.
When my wife Nancy was in a nursing home for three weeks at the end of 2017 our Long-term Care Insurance through Sams/Hockaday handled everything without a hitch. Really appreciated the service.
very informative. good follow up.
Customer since 2015
<p>Dianne has been our agent for many years for our long term care insurance. Excellent service.</p>
Sue J., customer since 2002
Rachel did a great job of researching and finding the best medicare supplement insurance for me and my husband.
Jana M., customer since 2016
Michael answered all our questions about supplements for Medicare insurance the first visit. He found us reasonable rates for a RX and a supplement and gave easy to understand explanations of the policies. He responded to our phone calls in a timely fashion, and scheduled our meetings promptly and at our convenience.
You have been very helpful with everything very courteous.
Joseph A., customer since 2014
Rachel is so friendly, helpful, and professional!
Dianne is not only efficient and organized, but she also is sincerely interested in and concerned about her clients. She becomes a good friend!
You've always given us great advice paying attention to the details of our lives as well as the regulations. We've recommended you to three friends.
Jack was a tremendous help and friend to us over the years. I could call with questions and/or concerns and he would handle promptly for me. We will miss working with Jack, but with the changes in the health insurance world, we had to make a change as well. We have switched to a provider that was not one Sams/Hockaday works with. We wish you all continued success in this ever-changing insurance climate. Blessings!
M. L., Customer
So far it's been great but then I have had no claims etc. thank for the email.
You always listen to my needs and concerns and work to get the best policy for me. My calls are always returned promptly and I have referred you to several and they have been very pleased also.
I retired June 30, 2016 and Jim and I each needed a supplemental medical policy and a prescription plan. Luke walked us through this process. His recommendations were "perfect" for us....he set the supplemental policy and gave us step by step instructions on getting set up with the prescription plan. We ran into some "glitches" with the prescription plan and he returned our calls immediately. He never made us feel he was "too busy." We could not have been more pleased with the ease of this transition and Luke's professionalism.
All my insurance needs and questions have been taking care of promptly and expertly!!
You made the application process go easily and quickly. I appreciated that you could answer my questions and address any concerns I had. Thank you for explaining the Medicare supplement insurance plans so we could feel confident in our decision.
I don't think you could do anything different to make it any better you're the best
Luke made it very easy to understand and took whatever time was needed to help us.
You always are right there when we have problem or if we need to know something about our coverage. Best agent we have ever had, always right there for us, always trying to get the best deal for us. Thank you Dianne, you and Sams/Hockaday are the best.
Linda S., customer since 2004
Rachel is knowledgeable and personable, a rare combination in the business world. The information you send out is helpful.
Rachel was very helpful in finding just the right coverage for me. She is also very pleasant to work with.