Client Testimonials

Here's what hundreds of our happy clients have to say…

you put a plan together and got it done.quick and easy.
J.W., Customer
I knew I could trust you!
S.R., Customer
Rachel was extremely helpful for us and we felt she was sincere in trying to help us find the correct plan for us
S.K., Customer
That D R Roberts. Is a great guy and he's is very helpful I would recommend him for all your insurance needs
C.F., Customer
As well as being very professional, Luke handled my needs and requests on a personal level, though we do not know each other personally. As the process began, I had a few questions and called Luke for clarification. Luke is very accessible and if he is not available when I call, he has always returned my calls in a timely manner. I will be happy to recommend Luke Hockaday to anyone who nneds to shop for insurance policy coverage.
D.J., Customer
Everything worked just perfect. Dianne was most helpful on all my retirement needs. Everything is working like clockwork. Very appreciative of all the help from Dianne and Sams-Hockaday. Thanks Again!
M.P., Customer
Professional, courteous,and efficient
S.L., Customer
Always know we are in good hands with Laura looking after our needs.
G.C., Customer
I keep enjoying your continued watch for the best price and great care. Keep up the good work.
P.W., Customer
You saved us a substantial amount on our policies. We also know that you'll be there whenever we need you. Thank you Michael
R.G., Customer
Tom came to my house when the lane was snow packed and icy...did not keep you from coming. Also, you found me a much cheaper Med Sup....I sure appreciate that.
G. B., Customer
Diane always listens to us. She recommends things to improve our savings and insurance.
M.W., Customer
Rachel knocked on our door and after listening to what her company could do for us, we signed up! So far so good, no concerns yet. Thank you for showing up on our doorstep, Rachel. we are happy to have you on our side!
M.K., Customer
Professionalism, courteous and knowing exactly how to meet my needs. Also knowing that you and your staff are only a phone call away with all the answers and help that I need. Plus you saved me money. :)
D.W., Customer
Agent DR Roberts was knowledgeable, caring and efficient
Lee E., customer since 2015
Laura made it easy for me to understand and decide which insurance I needed. She explained and answered all my questions . If I have any questions I feel comfortable calling and talking to her. I really was dreading having to make a decision but like I said Laura was a great help. Thank you Jackie Larimore
Jacqueline L., customer since 2015
Patty took a complicated Medicare sign-up and made it simple for both my wife and for me.
L.P., Customer
Rachel always consults with us and works to find us the best insurance plans for our needs. This is no "cookie cutter" operation. Thanks, Rachel!
J.R., Customer
Person to person communications is important along with emails and letters. I like to know who I'm dealing with.
R.D., Customer
Our agent at Sams/Hockaday is Jack Moore and he has always kept his eye open to find a more affordable medicare supplemental policy we can change to . He knows our health history and he has even come to our home for us to sign papers since I cannot get around so well. The office staff has always been very nice and helpful to us and we appreciate Sams/Hockaday!
J. F., Customer
Takes the time needed to make sure we understand. Letting us know that you are just a call away if we need assistance . That means everything to the seniors.
R.W., Customer
The wide array of products you offered and the personal service
Customer since 2015
DR Roberts showed my wife and me how we could save money by changing our medicare supplements to different insurance companies. Between the two of us we saved around $1500 a year, with the same benefits.
Customer since 2014
We felt we could trust what you thought the best insurance for us would be. We feel we can contact you for any questions we might have.
Majorie S., customer since 2015
Have always provided a timely response to any and all of my questions. Keep up the good work.
J.C., Customer
Your knowledge and expertise was greatly appreciated. The low cost for my final expense was great . Thank you.
L.S., Customer
Came to our home door and presented yourself and represented your company. On time for next appointment . Followed up promptly.
L. M., Customer
Your office staff is very competent, anytime I call for help with dealing with our "Supplemental Providers", I always get good results!
M.L., Customer
Using my med list in looking at insurance options has been very beneficial to us.
N.W., Customer
Great customer service. Someone helpful always answers the phone. Everyone I've been in contact with has been very knowledgeable and professional.
P.S., Customer
You were very professional. It was obvious you put your client's interests first. You were not the least bit pushy. I have already made recommendations for your office to acquaintances. My doctor wanted to know if anyone in Decatur specializes in insurance and benefits and I told her about your group.
N.Q., Customer
Very knowledgeable and informative. Explains things so I could understand them. Very friendly
K. L., Customer
Luke has been the answer man for us.
S.S., Customer
We are confident that Rachel will continue to look for the best prices and keep us informed.
S.C., Customer
Dianne seems knowledgeable and interested in providing all the help I need.
Customer since 2015
we like the personal touch
L.B., Customer
Being able to accomplish things over the phone and/or on-line since I live several miles away.
P.J., Customer
When we received the letter telling us after over 40 years that we would no longer have insurance we were at a complete loss. Luke helped us every step of the way to find the right plan for us. We can not thank him enough.
J. H., Customer
Everything was great. It's a nice feeling when you are taken of properly.
J.C., Customer
Locally owned and good service.
L.F., Customer
Very knowlegable took the worry and confusion out if choosing insurance. Patti is fantastic to work with.
D.C., Customer
Everyone is very friendly and willing to help, but I do hope that the agents get a little more aggressive about getting Letters of Coverage for clients and I could have used a little more help with dealing with One Exchange, although Taylor and Joyce were helpful. Thank you, Pamela Cox
P.C., Customer
When in neeed you always come thru
Shirley E., customer since 2013
Help set me up with a good supplement. When my wife retires we will get her's also.
R.S., Customer
I believe that Michael Sams has our best interest in his goal along with the best service. He is amazing and I will always recommend him and his office to our friends.
S. F., Customer
Michael Sams went the "extra mile" to help with our decision. He went over all our options and made sure we understood everything. He made it easy to follow up with a call or text and we never once felt like we were bothering him with all the questions we had. It was hard decision that he made so easy. Would highly recommend Sams/Hockaday to anyone!
R.S., Customer
Diane let me know she could get me better rates!!!
Mary D., customer since 2015
Agent's knowledge, enthusiasm & determination to deliver the product I was wanting in a speedy manner.
R.Y., Customer
Great customer service, great rates!
L.K., Customer
Rachel is extremely well-versed in the intricacies of the insurance world. She has provided me with good information and choices in selecting a policy. Rachel has made herself available via phone calls, emails, and text messages all of which she answered promptly.
R.B., Customer