Here's what hundreds of our happy clients have to say…
It's been working for me for nearly two years now and I have no complaints. My wife will need supplemental insurance in 14 months and we intend to have her with Sams Hockaday as well.
Great customer service. Someone politely answers the phone always!!!
P. S., Customer
First and foremost Chase was very knowledgeable and personable. He followed through with everything he promised and has provided great customer service! We have recommended him to some of our family members and will continue to drop his name whenever the occasion arrises. So far we are pleased but to date we haven't had any claims to rate the insurance coverage...as for Chase, he's a keeper!
I can`t keep track of all the changes to my coverage. Patty takes care of that. She keeps me informed, then lets me make the decision. I like that.
Mr. Sams, You made a confusing time about insurance a not so bad experience, we liked that you gave us the best choice for us.
Laura calls me before I need to call her. She takes care of my account as if she's family! I wouldn't go anywhere else. If I have a question, she gets the answer quickly and makes certain this answered my question. The best part is I feel she's always looking out for me.
I have already referred friends to you. We value your knowledge of the Medicare process. You helped us understand our options and navigate the system.
Patrician Gogerty was very patient and explained the options that I had. I trusted her advice.
Sam's is very knowledgeable with insurance plans and extremely helpful in selecting the right plan for me.
I think it is great that you keep up with what's in my best interest where my insurance is concerned. You are always available if I have any problems. Thank you for your service.
Very well taken care of, always returns are calls, checks in often.
D R has been very knowledgeable and helped me to make good decisions about my secondary health and drug insurance choices. Very patient!! Thanks.
Chase always gets back to us promptly when we have a question, even if he has already answered the question. Even though we are senior citizens, he never treats us like old people. He always treats us with respect.
Some agents would still go through a canned presentation, even after I had told them in detail what I knew (and it was correct) about Medicare and the available options. This not only wasted time, but made me wonder if they really understood Medicare. Rachel listened to me, confirmed my understanding, and agreed with our reasoning of which Medicare Plan we picked and which Provider we chose. Due to my job being eliminated, we needed coverage to start in approximately one month. Rachel's schedule didn't allow us to meet before she was out of town, and due to the time constraint she felt that meeting after would be pushing the deadline, so she called us while she was out of town. It only took a few minutes for her to provide comparable premium costs from many Providers. During this call we chose our Plan and Provider and Rachel took my wife's and my application info and submitted the applications. We received our insurance cards from the Provider approximately 1 week before the coverage began. Had Rachel not done this while she was out of town, we would have gotten the cards either after the coverage began or 1-2 days before it began (either one would have made us very nervous).
It gives Kris and I peace of mind knowing that you will keep us informed as to witch insurance is best for us. Thank You
Patty was very knowledgeable about medicare supplement insurance and medicare part D insurance. She was friendly and efficient. I have recommended some of my friends to call Patty when they are ready to purchase medicare supplement insurance.
Your help has been very beneficial and given me confidence to know that any help I need with Medicare is just a phone call away. I can't thank you enough for that.
I really appreciate the continued follow-up and your professionalism.
Every thing has been excellent!
You're always on top of my needs. Very cordial.
John O., customer since 2014
I think from the first time i sat down in Dianne office she made my husband and myself felt very comfortable. Explain all the different policy,s to the both of us.I would refere her to all my family and friends.
Ida H., customer since 2015
Very helpful, polite & knowledgeable.
I truly appreciate The time and effort you put into trying to fine the best possible insurance plans for my situation. My wife will shortly be turning 65 and I know she will have the same confidence in the way you conduct your business as I do. Thanks again and God Bless
Luke has always been willing to go above and beyond to help solve any issues I have had to receive reimbursements from the insurance companies. He has a very positive attitude and is very knowledgeable about the insurance industry. I truly believe I would have made better financial decisions earlier if I had someone like Luke to guide my insurance needs.
K. T., Customer
u know your insurance business. gave me what I ask for. good price, good location. Friendly. Thanks you Janet Johnson At Sam's /Hockaday.
Always nice doing business with you. D.R. always goes the extra mile for us. A glitch in our Medicare caused us a bunch of hassle for us and he was right there with all the information we needed even though this was not his concern. It all worked out smoothly in the end. We highly recommend this insurance company.
L. S., Customer
Continue to provide me with the best insurance for me.
W. V., Customer
Friendly and knowledgeable service in my own home.
Having Larry as our insurance agent is having a "personal agent and friend". Rene......
Rene C., customer since 2005
Rachel, You always get back when I have a question, and always give me an answer. Also, I always enjoy working with you.
I feel like you are looking out for my best interests, when it comes to which insurance co. I go with. I like the fact that you review our insurance with us each year.
We are treated with respect and our representative understands our needs. She also asks the correct questions to make us think outside the box.
<p>Dianne has been our agent for many years for our long term care insurance. Excellent service.</p>
Sue J., customer since 2002
we like the personal touch
you helped me navigate thru the confusion of medicare.
You are very concerned with each one of us and helping get the best Insurence plan.
M. G., Customer
Just keeping in touch with us and assuring us that you are looking for the best plan for our individual needs is helpful. We trust your expert opinion and feel like you are looking after our best interests.
Thank you for your continued help. No matter what my problem is you always make time to answer my questions and get me insurance choices for my needs. You also help those I bring in or send youe way. I tell everyone to call your office if they have questions or need help choosing insurance for their needs too. Thanks again Patty G.!!!!
Agent DR Roberts was knowledgeable, caring and efficient
Lee E., customer since 2015
Everything was ready when we got there and she always takes time to answer any questions.
Your are always there when we need your services and your products are second to none. Jerry R. Birkey
Always there when we need you.
Judith F., customer since 2006
Very helpful in securing a new supplemental Medicare for me for less money premium. Always welling to answer my questions. Thanks
Laura designed my wife's and my needs to fit our lifestyle and budget. She takes time to understand the needs you have and what fits us both with great coverage for a balanced financial expectation.
everything, customer service is big to me. Diane has been there anytime I have questions and the office staff has been tremendously helpful when I have needed them.
I met about a Medicare supplement policy. I enjoyed meeting with Patricia Gogerty and she was so helpful. I would definitely recommend my friends who are retiring to meet with her. I will admit I was not "ready" to go on Medicare, but we all reach retirement age whether we like it or not!! But, I was very glad someone referred me to meet with Patricia Gogerty. She put me at ease and walked me through exactly what I needed. She was great!!
Always there to answer any questions we might have and get us best coverage thank you
friendly, knowagable and personal service
I have the feeling and belief that Luke was doing all he could to find a better insurance plan for me. THANKS !
Robert B., customer since 2011
Very informative. Gave me several options and explained them thoroughly.
P. G., Customer