Client Testimonials

Jack was a tremendous help and friend to us over the years. I could call with questions and/or concerns and he would handle promptly for me. We will miss working with Jack, but with the changes in the health insurance world, we had to make a change as well. We have switched to a provider that was not one Sams/Hockaday works with. We wish you all continued success in this ever-changing insurance climate. Blessings!

Luke is very friendly, personable, and engaging. More than that, he knows his stuff and handles himself very professionally. I already have referred people to him and will continue to do so.

you answered all of my questions and help point me in the right direction on insurance policies

Janet is great. She helped us get a great deal on medical insurance for my husband. She has gotten back with me to see if I needed to change my policy and see if we were still happy with our policies.

Because Dianne is always helpful. She recommends new coverage when applicable to save me money.

DR did an excellent job of going thru my options for supplemental health insurance and I've been very satisfied with his recommendation and the choice we made.

I have recommended Rachel to friends because of her professional and yet sincere and caring spirit she offers her customers. She explained possibilities for us to consider without any pressure and allowed us to ask questions, take time to make a decision, and has sent all paperwork to us in a short time. She makes herself available to ask questions whenever needed. We will continue to work with her and her company for these reasons. We highly recommend them.

As iam a new customer, i don't have a lot to say. but i did appreciate that you did return my phone calls in a timely fashion. thank you fo all you have done.

Larry always gives me the best policy at low cost. Explains everything well. Very helpful in my decision. Personable also.

I'm very pleased with Diane's knowledge of the health insurance options and the marketplace -- it is overwhelming when you're used to a HMO/PPO environment. I'm very pleased with the discussions we had and the follow-up.

Patty explained the system in simple terms so I could understand, gave me lots of options to choose from, and didn't pressure me. She was friendly and kind.

I was just glad to hear about the John Hancock long term care/life Insurance policy they offer. My husband had complained for years trying to get me to invest in stocks, but I refused. Boy was he shocked when I immediately decided to sock some away in this policy. Now he has nothing more to complain about!

I can always call my insurance rep Patty when I have questions and she gets backto me immediately with answes and help. It is very reassuring to me.

Knowledgeable and helpful in recommending insurance that meets my needs. Answers my phone calls in a timely manner and addresses any concerns I might have.

Excellent job well versed on ins needs and the most important very caring and honest to my needs care about u as a person

We have absolutely not worries when we have Sams/Hockaday taking care of our insurance needs. We are very busy and they always have our needs in their priority.

I really like that you are so knowledgeable about the different companies and I trust that you find the best deal for me.

Michael, you make it personal. When I first visited with you, you told me you were going to get me the policy that you had for your mother. I also like the way that you check on the premiums and try to keep mine as low as possible since I'm on a very limited income. Just this evening I recommended you to my brother. He is retiring this week (at 62), but I told him when he was ready for Medicare to come see you!!!

Excellent service. We always leave feeling that all our questions have been answered. Very confident in knowing that if changes need to be made Laura is aware of them and has our best interests at heart.

You respond in a timely fashion. You also keep me nformed.r

Our forms were ready, they were expecting us and when we gave our name they seemed as if they had known us for a very long time. The transaction was quick and well explained. The staff was very professional yet very friendly. Thank you so much!

Chase explained things clearly and offered advice to help us make our decisions.

Luke has always been willing to go above and beyond to help solve any issues I have had to receive reimbursements from the insurance companies. He has a very positive attitude and is very knowledgeable about the insurance industry. I truly believe I would have made better financial decisions earlier if I had someone like Luke to guide my insurance needs.

everyone was friendly and helpful

Even though I live out of state now, I still receive your personal, yet professional, expertise. It's great to have a trusted agent who is just an email or a phone call away. I always feel a little more confident once I talk to Patty.

Making one feel at home and assured that the best is being done for me and my future!!!

Have always gotten back to me promptly. Never feel rushed when talking to you. Very good at explaining everything.

Keep me informed and handle my reimbursement forms. This means a lot to me.

Always a pleasure working with you. Thanks for taking care of this old lady. Just love our annual get together for our reviews. Thank you so much Rachel.

You were very professional. It was obvious you put your client's interests first. You were not the least bit pushy. I have already made recommendations for your office to acquaintances. My doctor wanted to know if anyone in Decatur specializes in insurance and benefits and I told her about your group.

Luke is a super young man and makes a trusting agent. Wonderful to watch his little family grow (via pics on line). Keep up the good work Luke.

We especially appreciate your help with finding the right drug plans for us. It seems somewhat complicated for us. Thank you.

I was overwhelmed with options and the details to consider -- Diane quickly help me navigate through all the choices to get the best choice -- it was very helpful!

Diane was very professional and if she wasn't sure of a response to a question she would contact the provider directly, even though she knew she would be on hold for several minutes. She explained things and provided literature to refer to. She would return my calls, that is always appreciated when working with someone new.

You have provided me with good service and have recommended me to some good supplemental insurance programs at a reasonable price. The customer service at the office when I call in has been always been courteous and they can usually answer any questions I may have.

I felt very comfortable talking to you about my insurance options and how helpful you were

Prompt and courteous service anytime I've had a question

I have recommended you to a friend and they have called but never received a return call from anyone.

I really appreciated the help with figuring out which drug plan worked best for me. You took your time and checked on any questions I had. Thank you.

I have been nothing but very satisfied with the service i have been given. First, special shoutout to Patty, who has treated me like family - answered all my questions as soon as possible and just been a good friend looking out for a "senior". Also, when I call the office whoever answers the phone have always been very polite and helpful. Actually have recommended you more than once.

Dianne always has time for my husband and myself. We feel comfortable that she is always looking out for our best interest.

Janet was always helpful and knowledgeable. She gave us very pertinent information in a timely manner. We would recommend her to anyone.

Continue to provide me with the best insurance for me.

Appreciate your expertise and attention.

Chase 'cold called' on us. He is very friendly and knowledgeable about the product. He made the decision making easy on which product was right for us.

Dianne, Thank You for finding a wonderful plan that gives me good Medical coverage and also finding a good prescription plan. You took All of the stress off of Me.

Customer service is great! I like that we get a return phone call so quickly.

You were very informative and answered our questions very precisely

Michael Sam's has always been very accommodating to my schedule. He explains things so I can understand. He answers all my questions whether in person or text. I have recommended Michael to several of my clients/friends. Very pleased with his services.

DR was great at covering all the details with our insurance problems.