Client Testimonials

you put a plan together and got it done.quick and easy.

I knew I could trust you!

Rachel was extremely helpful for us and we felt she was sincere in trying to help us find the correct plan for us

That D R Roberts. Is a great guy and he's is very helpful I would recommend him for all your insurance needs

As well as being very professional, Luke handled my needs and requests on a personal level, though we do not know each other personally. As the process began, I had a few questions and called Luke for clarification. Luke is very accessible and if he is not available when I call, he has always returned my calls in a timely manner. I will be happy to recommend Luke Hockaday to anyone who nneds to shop for insurance policy coverage.

Everything worked just perfect. Dianne was most helpful on all my retirement needs. Everything is working like clockwork. Very appreciative of all the help from Dianne and Sams-Hockaday. Thanks Again!

Professional, courteous,and efficient

Always know we are in good hands with Laura looking after our needs.

I keep enjoying your continued watch for the best price and great care. Keep up the good work.

You saved us a substantial amount on our policies. We also know that you'll be there whenever we need you. Thank you Michael

Tom came to my house when the lane was snow packed and icy...did not keep you from coming. Also, you found me a much cheaper Med Sup....I sure appreciate that.

Diane always listens to us. She recommends things to improve our savings and insurance.

Rachel knocked on our door and after listening to what her company could do for us, we signed up! So far so good, no concerns yet. Thank you for showing up on our doorstep, Rachel. we are happy to have you on our side!

Professionalism, courteous and knowing exactly how to meet my needs. Also knowing that you and your staff are only a phone call away with all the answers and help that I need. Plus you saved me money. :)

Agent DR Roberts was knowledgeable, caring and efficient

Laura made it easy for me to understand and decide which insurance I needed. She explained and answered all my questions . If I have any questions I feel comfortable calling and talking to her. I really was dreading having to make a decision but like I said Laura was a great help. Thank you Jackie Larimore

Patty took a complicated Medicare sign-up and made it simple for both my wife and for me.

Rachel always consults with us and works to find us the best insurance plans for our needs. This is no "cookie cutter" operation. Thanks, Rachel!

Person to person communications is important along with emails and letters. I like to know who I'm dealing with.

Our agent at Sams/Hockaday is Jack Moore and he has always kept his eye open to find a more affordable medicare supplemental policy we can change to . He knows our health history and he has even come to our home for us to sign papers since I cannot get around so well. The office staff has always been very nice and helpful to us and we appreciate Sams/Hockaday!

Takes the time needed to make sure we understand. Letting us know that you are just a call away if we need assistance . That means everything to the seniors.

The wide array of products you offered and the personal service

DR Roberts showed my wife and me how we could save money by changing our medicare supplements to different insurance companies. Between the two of us we saved around $1500 a year, with the same benefits.

We felt we could trust what you thought the best insurance for us would be. We feel we can contact you for any questions we might have.

Have always provided a timely response to any and all of my questions. Keep up the good work.

Your knowledge and expertise was greatly appreciated. The low cost for my final expense was great . Thank you.

Came to our home door and presented yourself and represented your company. On time for next appointment . Followed up promptly.

Your office staff is very competent, anytime I call for help with dealing with our "Supplemental Providers", I always get good results!

Using my med list in looking at insurance options has been very beneficial to us.

Great customer service. Someone helpful always answers the phone. Everyone I've been in contact with has been very knowledgeable and professional.

You were very professional. It was obvious you put your client's interests first. You were not the least bit pushy. I have already made recommendations for your office to acquaintances. My doctor wanted to know if anyone in Decatur specializes in insurance and benefits and I told her about your group.

Very knowledgeable and informative. Explains things so I could understand them. Very friendly

Luke has been the answer man for us.

We are confident that Rachel will continue to look for the best prices and keep us informed.

Dianne seems knowledgeable and interested in providing all the help I need.

we like the personal touch

Being able to accomplish things over the phone and/or on-line since I live several miles away.

When we received the letter telling us after over 40 years that we would no longer have insurance we were at a complete loss. Luke helped us every step of the way to find the right plan for us. We can not thank him enough.

Everything was great. It's a nice feeling when you are taken of properly.

Locally owned and good service.

Very knowlegable took the worry and confusion out if choosing insurance. Patti is fantastic to work with.

Everyone is very friendly and willing to help, but I do hope that the agents get a little more aggressive about getting Letters of Coverage for clients and I could have used a little more help with dealing with One Exchange, although Taylor and Joyce were helpful. Thank you, Pamela Cox

When in neeed you always come thru

Help set me up with a good supplement. When my wife retires we will get her's also.

I believe that Michael Sams has our best interest in his goal along with the best service. He is amazing and I will always recommend him and his office to our friends.

Michael Sams went the "extra mile" to help with our decision. He went over all our options and made sure we understood everything. He made it easy to follow up with a call or text and we never once felt like we were bothering him with all the questions we had. It was hard decision that he made so easy. Would highly recommend Sams/Hockaday to anyone!

Diane let me know she could get me better rates!!!

Agent's knowledge, enthusiasm & determination to deliver the product I was wanting in a speedy manner.

Great customer service, great rates!

Rachel is extremely well-versed in the intricacies of the insurance world. She has provided me with good information and choices in selecting a policy. Rachel has made herself available via phone calls, emails, and text messages all of which she answered promptly.