Client Testimonials

Everything was great. It's a nice feeling when you are taken of properly.

You in particular have always respond to our needs and kept us informed of pending important dates pertaining to our sign times.

Michael, when Sherry and I come in for an appointment we seldom have more than a 3 or 4 minute wait until we see you. You are always thorough on your answers and explain why. I had an issue with my Firestone insurance when I switched over to part d. You helped guide me thru until it was resolved. We appreciated that.

Luke is always concerned about you and your well being, not just about selling you a product but helping to meet your needs.

I have always been greeted at the front desk with a smile, and It is the personal touch that Janet offers to her clients. It's like coming to visit a friend... and oh, also, discussing my insurance needs. Janet is so friendly, I never feel rushed out, how could anyone go anywhere else? My insurance needs are well handled. I never have to worry about my rates, coverage or claim forms. When I have concerns I can call Janet and she will fix it. It's great peace of mind. I have recommended Sams/Hockaday many times and will continue to do so. Thank you for a great service.

Luke is a super young man and makes a trusting agent. Wonderful to watch his little family grow (via pics on line). Keep up the good work Luke.

Always helpful and get answers quickly for next.

Luke Hockaday is always eager to help us find a new plan when premiums get to high for us to afford. He goes the extra mile.

Good communication and follow through....Thank you very much..

Janet is great. She helped us get a great deal on medical insurance for my husband. She has gotten back with me to see if I needed to change my policy and see if we were still happy with our policies.

Laura did, and is doing, a great job for me. I went to Laura to help with my insurance needs and was not disappointed! I have told those when discussing insurance needs to call Laura. Thanks Laura.

Michael Sams is always proactive in getting the best plans for me for Medicare supplements and Medicare part D drug Thank you

Have always provided a timely response to any and all of my questions. Keep up the good work.

I have always been greeted at the front desk with a smile, and It is the personal touch that Janet offers to her clients. It's like coming to visit a friend...and oh, also, discussing my insurance needs. lol Janet is so friendly, I never feel rushed out, how could anyone go anywhere else? My insurance needs are well handled. I never have to worry about my rates, coverage or claim forms. When I have concerns I can call Janet and she will fix it. It's great peace of mind. As for the first question, I have recommended Sams-Hockaday many times and will continue to do so. Thank you for a great service.

nice warm friendly office willing to answer questions never felt pushed in to anything

Laura made it easy for me to understand and decide which insurance I needed. She explained and answered all my questions . If I have any questions I feel comfortable calling and talking to her. I really was dreading having to make a decision but like I said Laura was a great help. Thank you Jackie Larimore

Great customer service, great rates!

Michael is very knowledgeable and explains things well. Keeps us on track!!!

You helped us when Intermet closed and have helped ever since. Thank you

We are totally pleased with the service we have received from Sams Hockaday. Laura Pecina has reviewed our policies every year to determine if we are getting the best rates.

You made it easy by coming to my home to discuss options for a Medicare Supplement, explained the choices and providers clearly so I could make the best choice for my needs, went above and beyond to help me select the best drug plan for my needs, provided phone numbers and web sites so I could finalize my choices, and followed up afterwards to make sure there were no problems. And when I thanked Laura Pecina for her efforts, she said she was just doing her job. I greatly appreciate both Laura Pecina and Sams/Hockaday, and will be proud to recommend them to others.

took time to walk me thru everything and make sure I understood it before moving on.

The company that I retired from uses a firm to provide health and drug insurance. The plans offered by this firm are limited and more expensive than those carried by Sams/Hockaday. Also Sams/Hockaday helps me to apply for my insurance reimbursement. Joyce is great!

Janet is very knowledge and was very helpful in explaining and assisting with Medicare options. Thanks Janet!

Your service is great. Always available to answer questions or give advice.

Great contact flexibility, detail of answers provided.

the service I received and the personal attention .

Patti made getting my Medicare needs so easy and answered all my questions. I am forever grateful.

I felt that my best interests were the driving force in the information provided to me. The level of knowledge & caring shown by everyone in the firm made me feel very secure in my decisions.

Good to know that YOU have my back and will help me find the best insurance for my needs

Michael is always trying to keep our supplement prices as low as he can get them!!

Michael helped me a lot when I was getting ready to sign up for Social Security. He found the best plan for me.

excellent explanation of benefits and options available

Came to our home and explained everything to our satisfaction.

OUR agent was very informed. easy to talk to, also answered any questions.

I like the personalized service I receive!

Friendly service, and helped us choose the best insurance policies that fit our needs, both with life ins. And health ins. Policies. Thank you!

Everything. You are knowledgeable, friendly, and prompt.

Maximum involvement by Patty Gogerty in finding the best products that suit my needs, and a minimal involvement required on my part!

Janet Johnson seems to me to be very service oriented. If my call goes to voice mail, she is prompt about calling back. She seems to be genuinely interested in getting the best deal for me and has repeatedly assured me that if I have issues with billing from the insurance company she will make sure the situation is set right. That is important service to me. She comes to my home to talk to me about my options and to get me signed up for the best option for me. That will become more important to me should I develop mobility/transportation restrictions as I age. She is prompt in coming when she says she will be here. She seems to me to be knowledgeable about Medicare and how it works/what is and is not covered and how I can be sure I don't fall into pitfalls. That, too, is really important

I really appreciate the help you give me with Part D.

We feel confident you gave us the best insurance choices for our needs. You gave us all the information we needed.

We especially appreciate your help with finding the right drug plans for us. It seems somewhat complicated for us. Thank you.

Very customer focused and easy to talk to.

Good customer service. Friendly and knowledgeable.

Your company is right here in town and easy to access. Patty has been very knowledgeable and helpful anytime I have questions. I recommend your company to everyone I know. Thank you for your service!

Answered questions so we could understand. Made sure we understood the program thoroughly. Worked to make visits convienet for both .

You don't just give us a policy and forget about us. You always follow up, and try to find the best rates on insurance. You are always very caring and friendly and make us feel like family!!! We trust you. Thank you!

Always get right back when I call. If I have a problem I can count on your help.

Michael explains the advantages of one policy over another and knows answers to any medicare questions I may have. Joyce is also very helpful when I call with questions.