Here's what hundreds of our happy clients have to say…
The most specific thing that I liked about dealing with Patricia Gogerty is her command of the facts about the insurance industry. In my case I needed health insurance to go with my Medicare and Patricia had all of the answers. She is also very price conscious. My wife and I have appreciated her guidance in dealing with supplemental insurances.
M.K., Customer
Very helpful, polite & knowledgeable.
J.H., Customer
I have been nothing but very satisfied with the service i have been given. First, special shoutout to Patty, who has treated me like family - answered all my questions as soon as possible and just been a good friend looking out for a "senior". Also, when I call the office whoever answers the phone have always been very polite and helpful. Actually have recommended you more than once.
M.D., Customer
I would be lost trying to find my own information about my possible insurance companies for my needs. Tom Gallion from Sams Hockaday helped me to find the right insurance for me and my husband. I appreciate all his help and he continues to help me for the new year.
M.N., Customer
I can`t keep track of all the changes to my coverage. Patty takes care of that. She keeps me informed, then lets me make the decision. I like that.
G.N., Customer
Patty is the reason we are with the company. If she were to move to a different company, we would move with her.
J.A., Customer
I have had nothing but great service and ease of knowing that the right decisions are being made for my best interests. All i have to do is ask a question and i get a really quick response or solution. Patty is very professional but also very personable which makes me feel secure when dealing with her.
M.D., Customer
We both trust you Michael because you are a Christian. This means so very much to us as we tend to try to always give our business to the family of God as it helps both parties.
D.T., Customer
Helping each year with Plan D recommendations and keeping us abreast of Retirement options
R.B., Customer
You always keep on top of my everything for me - letting me know when it is time to review and letting me know any changes. I appreciate that!
K.R., Customer
I have had so many questions and all have been answered many times until I understood thank you for always being there
W.S., Customer
First I did not have to contact Sam's Hockaday first. Your representative was out walking my street looking for clients. Second the support, advise, and service I have received has been better than I had expected. Very satisfied
C.M., Customer
you always called me back. You looked for ways to save us money on my insurance.
G.B., Customer
Customer service and follow through - not just lip service.
C.L., Customer
Takes the time we need to explain it in a way we understand. Always prompt on calls. And has always found the insurance company that meets our needs.
C.K., Customer
You guided me in the right direction and made the whole operation so much easier. Thank you.
L.B., Customer
Friendly, very personable, always the information to meet our needs.
M.K., Customer
Patty is so knowledgeable and helpful on Medicare supplemental and helps us navigate through this with ease. We have and will continue to recommend friends and family to her.
L.W., Customer
I was made to feel that I was important to your company. I appreciate the honesty and integrity of the employees. I was also told to call anytime that there was any questions concerning my policies. Everyone in the office is pleasant and willing to take time for you.
T.W., Customer
We think Michael Sams is the best and most interested insurance agent we have ever had. He cares about his customers.
Donald B., customer since 2007
I had ALL my questions answered in a way that I understood. Since going through this new phase of my life, trying to understand Medicare and how it works!
K.S., Customer
Luke is knowledgeable, friendly and helpful.
D.R., Customer
Knowledge of services
Relaxed, unhurried with no-pressure approach
Business-like appearance
William N., customer since 2011
Customer service is great! I like that we get a return phone call so quickly.
J.C., Customer
The personal way we meet and communicated with each other. Easy access to texting if any questions.
D.M., Customer
Treated us with kindness and respect. Answered all are questions and go us a insurance at a much lower cost than what we were paying.
J.T., Customer
On time had info ready! You know we were looking for price value! By changing to plan G was able to take care of both! Was nice to meet Taylor face to face now we can put a face with voice ! Again thanks for your help!
D.W., Customer
I have already recommended Patty to others and even brought one friend in for a consultation and he ended up purchasing insurance.
C. G., Customer
I always feel confident that you have recommended the best solutions for my needs. Thank you.
J.N., Customer
It has been a long time since I had to look for insurance coverage as I was covered by my employer. Now that I am going on Medicare and will no longer have insurance coverage by my employer, I needed someone with knowledge in the field to help me. Pat was not only very knowledgeable, she took the time to research the different companies and found me the best coverage for the cost.
William C., customer since 2015
Luke has been the answer man for us.
S.S., Customer
excellent customer service and very knowledgeable of the medical insurance business
M.P., Customer
Answered questions so we could understand. Made sure we understood the program thoroughly. Worked to make visits convienet for both .
J.F., Customer
Even more right would be meeting Janette for coffee at Panera's in Champaign for an update! The personal professional relationship with agent Janet Johnson is the reason I am so inclined to recommend your agency!
K. F., Customer
Luke always made sure he returned our calls. He is very good with the older generation and described and explained questions so we understood
T.T., Customer
It is obvious that agent, Thomas Gallion, cares about people. He is always checking and being careful to find the best insurance to cover our needs.
D.B., Customer
Takes the time needed to make sure we understand. Letting us know that you are just a call away if we need assistance . That means everything to the seniors.
R.W., Customer
I appreciate the research you do for us each year on prescription plans available for our particular needs. This is an outstanding service. Thank you.
W.I., Customer
I feel like you take care of me needs in a very personal way
F.C., Customer
The service is outstanding!
K.F., Customer
You are perfect for me that is true
L.D., Customer
Always friendly and professional!
D.B., Customer
I feel like you got me the best medical insurance, based on my needs, and you will let me know if I need to change companies, so I don't worry whether I have the best or not.
David B., customer since 2011
The Agent was very nice and explained everything to me in a way that I understood what he was telling me. He always finds ways for me to get the right insurance and at a good price. Thank you for your service Thomas Gallion.
R.M., Customer
You are always very helpful when we need you
Harrell E., customer since 2013
Pat gave us what we wanted in insurance and what we needed at a reasonanble price.
P.D., Customer
I was shown abundant kindness. I received so much info in the mail about Medicare that I was overwhelmed. Michael made it seem simple and I left the office knowing everything would be alright.
B.S., Customer
I am always kept informed and feel that if I want to make changes Michael will have the knowledge and expertise to help me. When I signed up for Medicare, Michael made it so much easier than I thought it would be!
C.B., Customer
Luke was friendly and low key.(not the high pressure type which turns me off.) Was knowledgeable and provide timely service.
W. F., Customer
work hard with us to see that everything was completed to the insurance companies
satisfaction
Edward D., customer since 2008
