Client Testimonials

Great contact flexibility, detail of answers provided.

We loved the way that you took the time to explain the different options to us, even though you were sick.

Patty, you have helped Cynthia and myself to understand a little better what exactly Medicare is and how it works for us. I appreciate your patience with both of us. The ever changing rules are not easy to understand and you have helped us bridge the gaps of misunderstanding we have. We trust you to give us the correct advice.

You answered all of my questions when transferring from the State to what you could offer. Thank you so much! I have recommended you to several friends.

I felt comfortable talking to Patty about my insurance options for life and supplemental insurance and getting her input

Patty, you were recommended by a co-worker of mine and I've never been disappointed. I appreciate you always getting back to me and in knowing you are trying to stay on top of things in order to get us the best and most economical insurance coverage possible for our budget. We appreciate all you do, much more than you realize.

You were very helpful and very nice. Explained everything well.

Luke and office staff are very friendly and so helpful with any questions we have had.

excellent customer service and very knowledgeable of the medical insurance business

I appreciate the personal service, I feel that Janet is working very hard to find just what I need.

Very helpful, Extremely nice people to work with

Janet Johnson was so helpful walking us through the process of getting our health and drug insurance by making the calls in her office while we were there to help confirm our options. This year she was right on the ball to help us with our renewal process and we really appreciated it. We are always eager to hand out Janets cards and refer Sam Hockaday to our friends.

You meet my wife and I in Effingham and explained all the options. Unlike other insurance companies that just flooded us with junk mail. We enjoyed listening to your presentation and explaining how supplement insurance works.

Laura, very pleasant and works very hard for you ,to get the best coverage a the lowest possible cost.

They found me the best value for money in Medigap insurance. A good job.

Laura Pecina served us very well. She was all of the following - friendly, professional, approachable, and knowledgeable. I felt very comfortable asking any questions, her answers were thorough, and well explained. I'm so glad she came to us, I was putting off shopping for insurance. She came to our house without an appointment, and I'm very glad she did.

Agent is very knowledgeable and the response time from agent is rapid when a customer needs answers to a question or in need of forms or information regarding insurance needs.

You took the time to listen to our concerns without pushing your way to lead us into decisions that were not ours. Some of us older people just enjoy learning that their is still good ole trust in my handshake business people to deal with, and we thank You.

direct and to the point. no checking this or that, knew and explained why recommendation was made

Customer service--trust and making us feel so comfortable which is why we have invested our money with Sams/Hockaday.

It was like one stop shopping. I went to Sams/Hockaday & Assoc. and sat down with an agent and by checking several companies I was able to find the best insurance that fit my needs and I didn't have to call any of the companies myself. I saved time and money and I got just what I wanted. Meducare supplement insurance, Medicare part D, and life insurance all in one stop. I feel good when I recommend this service to others.

We have been exceptionally pleased to work with Sams/Hockaday and with Luke Hockaday. Luke has always been professional but also very personable and you feel like he really cares! We've only had one little issue with a bill (which was not their fault) but we took it to the office and it was taken care of for us and they happily agreed to do so. We always recommend Luke and Hockaday Insurance to everyone we know.

My agent, Patty Gogerty, is always available to answer questions and prompt in response. She is always looking for the best option for me on my coverage.

They help me a lot to choose the right plan for my age.

You explained my choices regarding Medicare, as many times as I needed you to, until I understood my options. I like knowing that you are there, if I have any questions.

I can call John anytime and he answers all my questions as if I was his only client. He is very personable and treats me like a friend.

I had ALL my questions answered in a way that I understood. Since going through this new phase of my life, trying to understand Medicare and how it works!

Laura did, and is doing, a great job for me. I went to Laura to help with my insurance needs and was not disappointed! I have told those when discussing insurance needs to call Laura. Thanks Laura.

I have always been greeted at the front desk with a smile, and It is the personal touch that Janet offers to her clients. It's like coming to visit a friend...and oh, also, discussing my insurance needs. lol Janet is so friendly, I never feel rushed out, how could anyone go anywhere else? My insurance needs are well handled. I never have to worry about my rates, coverage or claim forms. When I have concerns I can call Janet and she will fix it. It's great peace of mind. As for the first question, I have recommended Sams-Hockaday many times and will continue to do so. Thank you for a great service.

Maximum involvement by Patty Gogerty in finding the best products that suit my needs, and a minimal involvement required on my part!

Michael has explained everything that we ask him about our supplemental insurance.

You make me feel as though you really care about getting me the best coverage at the best price. I appreciate the fact that you call me when a policy increases and you know of one with the same coverage or better at a lower price. Thanks Micheal

We both trust you Michael because you are a Christian. This means so very much to us as we tend to try to always give our business to the family of God as it helps both parties.

Straight forward and down to earth is what I like and you answer all questions or get answers. Thanks for being a friend.

It is nice to know that we can count on you to get us the best deal on our supplemental plans without us going crazy doing it for ourselves. You always call back in a timely manner to answer questions.we have recommended you to several others.

Janet Johnson seems to me to be very service oriented. If my call goes to voice mail, she is prompt about calling back. She seems to be genuinely interested in getting the best deal for me and has repeatedly assured me that if I have issues with billing from the insurance company she will make sure the situation is set right. That is important service to me. She comes to my home to talk to me about my options and to get me signed up for the best option for me. That will become more important to me should I develop mobility/transportation restrictions as I age. She is prompt in coming when she says she will be here. She seems to me to be knowledgeable about Medicare and how it works/what is and is not covered and how I can be sure I don't fall into pitfalls. That, too, is really important

<p>Janet breaks down the confusion of insurance coverage and has the resources to give you what you need. We are very happy we were referred to her!</p>

I felt that your representatives were well informed and would be willing to go to bat for me if I ever had an issue with the insurance agency in the future. Both representatives I spoke with were personable and seemed eager to help me find what options were right for me. Janet has many years of experience in this field and has been a teacher in the past as I have been. Both representatives were willing to come to my home to do business. I hope that will continue as I get older since mobility has become a major issue with my elderly mother and I can see how difficult that makes it for her to do business she needs to conduct.

Meeting with Luke was a little like talking with a family member, no push in the direction he thought best, but here is the problem what do You think and can I help you get there.

I felt very comfortable speaking to you and you answered all of my questions. You found me awesome deals. Thank You

Thank you Laura for all your help and continued support I think we made the right choice thank you Hockaday insurance

I have a genuine feeling that you are sincere in wanting to help others to get their needs met, not just wanting to sell insurance. I have had that experience, but feel like your agency is not one of them.

We have confidence your group will keep us protected for our health insurance needs and provide the best coverage for a reasonable price.

Worked with me to find the best insurance for my needs. Great customer service.

At Sams/Hockaday Insurance you get the best from the best. It's nice to know that there are agents out there that take pride in their work and care for the wellbeing of their clients. Everything is explained in detail and you are fitted with the best group for your needs. Plus if the rates are raising the agents will find a new company with a lower premium but carries the same great coverage. What more can a client ask for!

I did send my sister Connie Harrold to you and you helped her husband with a saving policy

You are always there if I have questions. I have seen the stats and figures through visits with you and feel I have a leg up on offers coming thru the mail. I appreciate the yearly check in with me to make sure I'm at the best place.

Patty is friendly and knowledgeable. She answers all our questions and concerns. We have referred friends and family to Sam's Hockaday and will continue to do so.

You always take care of us with getting the right health insurance. Thanks for all the help

Worked hard to help me and I appreciated do your patience in explaining and answering all my questions. Very professional. Thanks