Client Testimonials

You respond in a timely fashion. You also keep me nformed.r

I've been working with Michael Sams for about 5 years since my mother went on Medicare. The world of Medicare (supplement policies, prescription policies, the donut hole, etc.) can be very confusing and overwhelming. Michael has always been exceptionally patient, kind and has walked me through the process of choosing the right policies for my mother. My father retired this year, and now he's been added to the list of clients at SamsHockaday. Michael walked me through his process and everything was flawless. My family and I are so appreciative of the attention, expertise and services provided by Michael. Thank you so very much for making something that can be stressful and overwhelming go smoothly and seem so easy!

We like the caring, individual help we get with you.

prompt response to any concerns with correct and accurate information. come see me sometime when you are in Trilla.

The thing I like best is that you do the research and know the companies and the coverage they provide. You are able to recommend the best plan for my needs.

Luke is very friendly, accommodating, and confident. He knows his stuff! Customers specifically ask for him and remember him from year to year after half hour meetings. His sincerety shows through!

I like the way you took your time explaining everything to me so I understood exactly what I was getting.

Luke is very personable and helpful.

I haven been completely satisfied with my experience here. I have complete confidence that Michael is on top of changes in the insurance landscape that might effect me. I also have found several of the informational mailings useful and/or interesting.

Michael sorted through all the plans and found the best one for me. He answered all my questions, of which there were many!

We have received great quality service from Luke and staff while checking into insurance as Seniors. We do feel you truly care about our needs and have made us feel very welcome.

Takes the time we need to explain it in a way we understand. Always prompt on calls. And has always found the insurance company that meets our needs.

Your company is right here in town and easy to access. Patty has been very knowledgeable and helpful anytime I have questions. I recommend your company to everyone I know. Thank you for your service!

It is always nice to know there is someone that can help you understand and not rush the process. We feel relaxed knowing we have receive the best knowledge available.

you were very patient with us and answering our questions. you cover our insurance plans . glad us our insurance papers in a nice folder so we can keep everything together. than you Diana Ruthrauff

Friendly, very personable, always the information to meet our needs.

Luke is very friendly, personable, and engaging. More than that, he knows his stuff and handles himself very professionally. I already have referred people to him and will continue to do so.

Always know we are in good hands with Laura looking after our needs.

Patty is always friendly and ready to help us with any problems we have. Everyone in the office has always been friendly in greeting us when we come in. We will continue using your service.

Your knowledge of all insurance was mind easing after. Trying to go through all the searching on our own. Would much rather visit with you and get all the answers needed.

I have always been greeted at the front desk with a smile, and It is the personal touch that Janet offers to her clients. It's like coming to visit a friend... and oh, also, discussing my insurance needs. Janet is so friendly, I never feel rushed out, how could anyone go anywhere else? My insurance needs are well handled. I never have to worry about my rates, coverage or claim forms. When I have concerns I can call Janet and she will fix it. It's great peace of mind. I have recommended Sams/Hockaday many times and will continue to do so. Thank you for a great service.

Patricia was good about explaining the insurance policies. And patience with our questions

Since I know you and I know that if I have problems I can call you at any time. To me knowing I can trust you that you will take care of me. That means a lot. Appreciate your help. I think a lot of folks stay in there surrounding area so if they have a problem someone is close that they can talk to.

Friendly fast service. Answered questions open aboyt pros and cons of various services

Good comparison of different insurance available saving us as much as possible and still providing good coverage.

I text a lot because I do not hear well. She always texts me back. She stays on top of our ins. Trying to keep premiums down.

We have absolutely not worries when we have Sams/Hockaday taking care of our insurance needs. We are very busy and they always have our needs in their priority.

I feel the information I received was thorough and what I needed. Michael worked with me to find out what I wanted and did his best to accommodate me. I am very satisfied with the plans I have.

You listened and were patient and thorough with your explanations. I've already recommended you to several people.

Communication was good. Informative and helpful

Explanes everything in detail & language I can understand & explaines it as many times as I need to understand

I haven't really had much interaction with anyone since I got signed up with CSI so it's hard to answer this question.

Knowledgeable and friendly. Always making sure I understand everything.

I retired June 30, 2016 and Jim and I each needed a supplemental medical policy and a prescription plan. Luke walked us through this process. His recommendations were "perfect" for us....he set the supplemental policy and gave us step by step instructions on getting set up with the prescription plan. We ran into some "glitches" with the prescription plan and he returned our calls immediately. He never made us feel he was "too busy." We could not have been more pleased with the ease of this transition and Luke's professionalism.

Appreciate your expertise and attention.

You were very helpful in finding a much better rate on my prescription insurance.

everyone was friendly and helpful

You don't just give us a policy and forget about us. You always follow up, and try to find the best rates on insurance. You are always very caring and friendly and make us feel like family!!! We trust you. Thank you!

Your office staff is very competent, anytime I call for help with dealing with our "Supplemental Providers", I always get good results!

Everyone is very friendly and willing to help, but I do hope that the agents get a little more aggressive about getting Letters of Coverage for clients and I could have used a little more help with dealing with One Exchange, although Taylor and Joyce were helpful. Thank you, Pamela Cox

Agent (Luke) was knowledgeable and easy to converse with. Gave sound advice and answered any questions that that I might have presented. I would highly recommend Sams/Hockaday services.

Come to our house and helped us pick out the policy that would fit our budget very kind and very courteously

I have already recommended Patty to others and even brought one friend in for a consultation and he ended up purchasing insurance.

Help set me up with a good supplement. When my wife retires we will get her's also.

Knowing that we have someone to help us with our medical to choose the right Health and Life Insurance that I don't have to deal with Thank.You very much.

Medicare decisions seemed very overwhelming but with the help of Patty everything fell into place!! Thank you Patty!!

Michael always comes to my home to help me with my insurance problems. This is very helpful to me as I need to use a walker to get around.

everything appears to be going good with the coverages you provided for me since going to medicare. Pat continuously checks the policies available and gives me the best coverages for my money.

Joyce and Patty g are very helpful.

You have been very helpful with everything very courteous.