Here's what hundreds of our happy clients have to say…
Patty, you were recommended by a co-worker of mine and I've never been disappointed. I appreciate you always getting back to me and in knowing you are trying to stay on top of things in order to get us the best and most economical insurance coverage possible for our budget. We appreciate all you do, much more than you realize.
J.B., Customer
As well as being very professional, Luke handled my needs and requests on a personal level, though we do not know each other personally. As the process began, I had a few questions and called Luke for clarification. Luke is very accessible and if he is not available when I call, he has always returned my calls in a timely manner. I will be happy to recommend Luke Hockaday to anyone who nneds to shop for insurance policy coverage.
D.J., Customer
You were very professional. It was obvious you put your client's interests first. You were not the least bit pushy. I have already made recommendations for your office to acquaintances. My doctor wanted to know if anyone in Decatur specializes in insurance and benefits and I told her about your group.
N.Q., Customer
I have a genuine feeling that you are sincere in wanting to help others to get their needs met, not just wanting to sell insurance. I have had that experience, but feel like your agency is not one of them.
Loretta B., customer since 2015
My experience with your staff (mainly, Taylor). She is always very helpful, responds back immediately, and is very thorough!
M.L., Customer
Customer service and follow through - not just lip service.
C.L., Customer
I was just glad to hear about the John Hancock long term care/life Insurance policy they offer. My husband had complained for years trying to get me to invest in stocks, but I refused. Boy was he shocked when I immediately decided to sock some away in this policy. Now he has nothing more to complain about!
Customer since 2011
Every thing has been excellent!
L.C., Customer
I appreciate the fact that I feel as if the company is looking out for me. I don't have to spend my time chasing down unpaid claims like other companies have left me to do. I'm old fashioned in that I like to feel that as a customer I'm appreciated and Sams/Hockaday does exactly that!
D. B., Customer
I felt comfortable talking to Patty about my insurance options for life and supplemental insurance and getting her input
M.S., Customer
You're always available when we need your help. You're the expert on insurance. It's So much better having a person to help than checking on the computer for information. Thanks
B.B., Customer
Laura was efficient and thorough. She answered all of our questions. We had a clear understanding of what we were getting.
M.M., Customer
Prompt, courteous service from all staff. I like that I can make a request and it is taken care of without having to wait for my agent to get back to me, then have to explain the request again. The support staff takes the request and runs with it. Thank you for saving my time!!!!
D.C., Customer
The service is outstanding!
K.F., Customer
I was impressed with the 20 o/o coverage priemium for Medicare and the drug coverage. With my original drug coverage plan going up you saved me quite a lot other wise I wouldn't have been able to afford it or the Medicare supplement. Thank you.
J.P., Customer
Personalized service. Makes you feel like they have all the time in the world for you.
F.S., Customer
All questions were answered and completely explained about my existing policy. Any other options that were available to me were also presented as an alternative to what I have. Keep up the good work.
R.C., Customer
I was in search of a new Medicare supplement plan when I got a call from Patricia's office. I met with her a few days later, and she helped me through the entire process of picking a new plan. I had been contemplating other changes for a month, but the choices started to confuse me. So, Patricia took the time to explain the differences to me and in no time a all, I had a new plan. I wish I had called her a month ago. Many thanks to you Patricia, and Sams/Hockaday.
R.M., Customer
Just personal attention to the smallest details.
R.B., Customer
Agent is very knowledgeable on Part B and prescription plans and always looking for ways to save client money.
Customer since 2013
Knowledgeable and friendly. Always making sure I understand everything.
L.H., Customer
I liked being told that you would be there for any question and that you would take care of any problem. Just let you handle it. That sounds good to me!
Greta P., customer since 2015
Friendly and very knowledgeable. Extremely helpful in explaining options available.. Good follow through.
M.P., Customer
Tom came to my house when the lane was snow packed and icy...did not keep you from coming. Also, you found me a much cheaper Med Sup....I sure appreciate that.
G. B., Customer
Patty has always been responsive to my needs and gone out of her way to find the right fit.
I.H., Customer
Worked with me to find the best insurance for my needs. Great customer service.
D.B., Customer
Even though I live out of state now, I still receive your personal, yet professional, expertise. It's great to have a trusted agent who is just an email or a phone call away. I always feel a little more confident once I talk to Patty.
D.F., Customer
Everything was good. We were very pleased, Laura was very helpful.
S.M., Customer
Michael is always trying to keep our supplement prices as low as he can get them!!
B.O., Customer
