Here's what hundreds of our happy clients have to say…
My agent, Patty Gogerty, is always available to answer questions and prompt in response. She is always looking for the best option for me on my coverage.
L.H., Customer
work hard with us to see that everything was completed to the insurance companies
satisfaction
Edward D., customer since 2008
Melody and I were just telling my sister and brother-in-law about Sams/Hockaday last week. My sister was pretty frustrated with the whole Medicare process. We explained to her how you took the frustration out of not only understanding the Medicare process, but in making good decisions for supplemental coverage.
R.T., Customer
<p>You're friendly, knowledgable, trustworthy and personable and if you don't
know an answer to a question you get the answers quickly. I would recommend
you to everyone I know!</p>
Karen R., customer since 2015
Janet was always helpful and knowledgeable. She gave us very pertinent information in a timely manner. We would recommend her to anyone.
R.E., Customer
Agent is very knowledgeable on Part B and prescription plans and always looking for ways to save client money.
Customer since 2013
<p>Luke was so personable. He made it very easy on me. Loved doing business with you all</p>
Catherine W., customer since 2015
You in particular have always respond to our needs and kept us informed of pending important dates pertaining to our sign times.
B.L., Customer
Michael takes good care of us and keeps us up to date on any changes needed.
J. M., Customer
I like the fact that you are local and I feel I can contact you with any questions or problems and I will get a quick response.
Cynthia S., customer since 2015
All was handled extremely well and we are absolutely going with the plan you offered as soon as we are able to leave our current holder without penalty. You guys are a 10!!
J.G., Customer
I found Luke to be very personable and always more than willing to find the information that I requested of him. If he didn't know the answer at the time he would either find it himself or ask someone in the know. From our first meeting with Luke my wife and I felt extremely comfortable with him and the way he conducted himself. We feel like they offered a great product and we couldn't be more pleased at this time.
Michael S., customer since 2014
Friendly, Knowledgable. good location.very competitive prices. great to work with.
N.N., Customer
You guided me in the right direction and made the whole operation so much easier. Thank you.
L.B., Customer
When rates were raised from one company, you took time to find a less expensive rate for us. Even after moving to Texas you took the time to find us a good rate down here. Thanks Michael!!
D.B., Customer
I need to know who my agent is since Dianne is retired.
B.T., Customer
You keep track of my insurance needs and if I have the best coverage for my money recommending changes when advisable.
L.H., Customer
You always watch for a better program to save me money and be sufficient for my needs. It has always turned out to be better then the previous one.. Thanks Michael Sams I can trust you.
R.R., Customer
I was made to feel that I was important to your company. I appreciate the honesty and integrity of the employees. I was also told to call anytime that there was any questions concerning my policies. Everyone in the office is pleasant and willing to take time for you.
T.W., Customer
You have a good variety of products to choose from, by having access to many companies. Your people seem to know their product or they call in someone who can answer questions.
M.F., Customer
great service & people
M.M., Customer
You are perfect for me that is true
L.D., Customer
Everything in the process was done correctly. The personal contact from John and Luke sets them apart from all of the recorded responses of the other insurance agencies. There is a prompt response for any question.
J.B., Customer
Luke suggested a change to my drug supplement insurance which was not only a lower monthly premium, but resulted in getting my prescriptions free.
J.B., Customer
Michael does out standing job helping us get through the land mine health care systems we have to deal with! When we have questions and call Michael ALWAYS gets back with you! Has helped save us money on our cost! You are in good hands when dealing with Michael Sams!
D.W., Customer
Agent not pushey, easy to talk to, explains insurance coverage well .
Lois G., customer since 2013
just very friendly and always answers all of our questions in a timely manner. Also looking out for the best deals for us.
Customer since 2015
I think it is great that you keep up with what's in my best interest where my insurance is concerned. You are always available if I have any problems. Thank you for your service.
R.M., Customer
Friendly, specific and helpful.
L. S., Customer
I feel that you always take the time to do the best for us.. The agency is always courteous and friendly.
J. H., Customer
You always keep on top of my everything for me - letting me know when it is time to review and letting me know any changes. I appreciate that!
K.R., Customer
Your knowledge of all insurance was mind easing after. Trying to go through all the searching on our own. Would much rather visit with you and get all the answers needed.
G.C., Customer
Great customer service, great rates!
L.K., Customer
Very customer focused and easy to talk to.
M.P., Customer
You always are there for us
R.W., Customer
Your company returns calls promptly and offers so much help for the questions and situations that I have. You have been a great help to me.
J.H., Customer
This company is reputable and has the best interest of their client in every decision.
B.F., Customer
Michael helped me a lot when I was getting ready to sign up for Social Security. He found the best plan for me.
B.C., Customer
Laura did, and is doing, a great job for me. I went to Laura to help with my insurance needs and was not disappointed! I have told those when discussing insurance needs to call Laura. Thanks Laura.
B.J., Customer
Keep me informed and handle my reimbursement forms. This means a lot to me.
D.P., Customer
My Agent Laura Pecina has been very through in explaining all aspects of supplemental insurance for me and has followed up faithfully during renewal time.
R.F., Customer
it was great the way all my options were so readily available for me to see and compare. Your system is so easy to understand and you are so helpful. Insurance is a very complicated process for most of us under the best of circumstances. At retirement, it is even worse. You made it seem easy. Thank you.
C.C., Customer
Going on Medicare, needing supplemental insurance & a prescription plan can be overwhelming but Michael is sooo knowledgeable, the process was very easy. Michael is such a good & trustworthy man. Thanks to all for making this process easy, answering questions, explaining all options & recommending what was best for me. I also sent my sister to you & she was so impressed also. Thanks again.
C.D., Customer
I feel like you are looking out for my best interests, when it comes to which insurance co. I go with. I like the fact that you review our insurance with us each year.
D.B., Customer
Great personal and professional people. Always leave feeling great about everything we were following up on.
M.L., Customer
Explanes everything in detail & language I can understand & explaines it as many times as I need to understand
C.S., Customer
excellent presentation and follow up. Felt that my questions were answered.
R.W., Customer
Without asking you found me a more affordable insurance. You were helpful getting my refund from the insurance I was canceling. I feel like you were very sincere in saying if I need anything I can call. Really appreciate how kind you were. I would be happy to recommend you and your firm to anyone.
E. E., Customer
As iam a new customer, i don't have a lot to say. but i did appreciate that you did return my phone calls in a timely fashion. thank you fo all you have done.
Bonnie S., customer since 2015
excellent explanation of benefits and options available
Customer since 2015
