Here's what hundreds of our happy clients have to say…
I have had nothing but great service and ease of knowing that the right decisions are being made for my best interests. All i have to do is ask a question and i get a really quick response or solution. Patty is very professional but also very personable which makes me feel secure when dealing with her.
M.D., Customer
Luke, you came along just at the right time when we had to choose our own insurance and you sold us on your easy going manner and the fact we had many choices in your company to choose from.
J. J., Customer
I can`t keep track of all the changes to my coverage. Patty takes care of that. She keeps me informed, then lets me make the decision. I like that.
G.N., Customer
Meeting with Luke was a little like talking with a family member, no push in the direction he thought best, but here is the problem what do You think and can I help you get there.
R.B., Customer
Laura is very dedicated to her clients ! She is very good about following up on all the changes that take place every year and finding the best insurance to fit your needs !
J.F., Customer
You are very good at keeping us informed as to which plan is best for us and why. As far as I'm concerned, you are the go to guy when it comes to insurance. If I had cash to invest I would go to you with that also because of your honesty and not pressuring us.
I definitely rate you a 10.
L.A., Customer
Luke Hockaday provides great customer service. He is very knowledgeable about his insurance products. And he is explains everything to make it very understandable. I would definitely recommend him. Wish I would have had an insurance agent like Luke years ago.
Karen T., customer since 2014
No pressure...you came to me
Willard G., customer since 2015
I was signing up for Medicare first time, needed supplemental plan . Very helpful finding good plan with affordable premium. Follow up annually to see if still the best plan. Good service, friendly.
E. C., Customer
You guided me in the right direction and made the whole operation so much easier. Thank you.
L.B., Customer
Very nice to have a "person" not a robot machine to talk to and is sincerely interested in selecting insurance to fit my needs, answer questions and get problems resolved.
Walter H., customer since 2011
Janet has always been available by phone to answer our questions or find the answers for us! She's working on a case that happened out of state over the Christmas holidays in Texas.
We have recommended Janet to a friend,
Customer since 2013
You've always been able to answer all of our questions in a very professional way... and it speeds up the whole process of figuring out what insurance is the best
Linda B., customer since 2015
I love Sams/Hockaday but I'm not one to offer investment advice to many people, even my family, Sorry . I didn't get question # 2 Dixie
Customer since 2013
My calls and concerns are always answered in a very timely fashion and with proper handling. My agent is always available and responsive to my needs. Sams/Hockaday and Associates, Inc. have been a great value to my needs of insurance for seniors.
K. H., Customer
You looked into my questions promptly to find solutions and were very concerned , and resolved my concerns and questions . As my agent , Janet never seems to busy for me , even gives cell phone number.
Sharon B., customer since 2014
I love the competitive prices you were able to secure for me on both the drugs and supplemental health policies. Also for the first time in about 3 years I am able to use some recommended medicine from my dermatologist that I was unable to recieve with the other policy . Thanks for the great effort. Larry
Laurence P., customer since 2014
It is obvious that agent, Thomas Gallion, cares about people. He is always checking and being careful to find the best insurance to cover our needs.
D.B., Customer
Your explanation of the services you offer that we are using.
N. J., Customer
Very personal effort to bring about customer satisfaction. Friendly, courteous office staff.
R.B., Customer
It was a relief not to worry if the paper work was done correctly or not. You answered and verified with me that which I was't sure of.
R.B., Customer
You have been very helpful with everything very courteous.
Joseph A., customer since 2014
Michael, you make it personal. When I first visited with you, you told me you were going to get me the policy that you had for your mother. I also like the way that you check on the premiums and try to keep mine as low as possible since I'm on a very limited income. Just this evening I recommended you to my brother. He is retiring this week (at 62), but I told him when he was ready for Medicare to come see you!!!
R.R., Customer
Sams/Hockaday and staff are always very informative , friendly and professional.
L.G., Customer
Quick access to info and great service!!!
R.M., Customer
Have kept us informed of any changes that may change our polices. Have always answered any we questions we may have. Have respoonded via email on any questions we have emailed to you. Keep up the good work!
J. C., Customer
Friendly and very knowledgeable. Extremely helpful in explaining options available.. Good follow through.
M.P., Customer
Helped get lower fees for my wife's part d without even asking you to do it, we appreciate the excellent way you make us feel that we are important. I have referred business to you several times and I think those referrals also referred contacts to you.
P. C., Customer
Professional and friendly service found flaw in competitors website while I was trying to gather information from them.
E.R., Customer
You made me feel like an important person, and took your time when explaining the options I have in picking my secondary insurance. I felt like I wasn't being rushed either. Thank you for helping me find the right insurance company.
B. M., Customer
Good comparison of different insurance available saving us as much as possible and still providing good coverage.
J.M., Customer
Have always gotten back to me promptly. Never feel rushed when talking to you. Very good at explaining everything.
Customer since 2014
Great friendly service
D.O., Customer
All questions were answered and completely explained about my existing policy. Any other options that were available to me were also presented as an alternative to what I have. Keep up the good work.
R.C., Customer
As well as being very professional, Luke handled my needs and requests on a personal level, though we do not know each other personally. As the process began, I had a few questions and called Luke for clarification. Luke is very accessible and if he is not available when I call, he has always returned my calls in a timely manner. I will be happy to recommend Luke Hockaday to anyone who nneds to shop for insurance policy coverage.
D.J., Customer
NO MUSS, NO FUSS!! That's exactly the way I was treated, professionally/accurately! Laura answered all my questions regarding medical coverage that I was looking for and suggested and provided me with medical plans that satisfied my needs, taking care of all the paperwork required, leaving me with a smile on my face and saving money!! Thanks so very much for your professional, expert, courteous advice and service!!
D. G., Customer
John thanks for your support after my insurance was dropped by an industrial company after many years of coverage. Your help was deeply appreciated as a friend and one who was knowledgeable.
S. G., Customer
I really appreciate the in-person communication with Patty Gogerty...makes me feel much more satisfied with the choices I make, using her knowledge and experience.
D. F., Customer
I have recommended my friends to your company. I am very pleased with the services I have received from Michael. He is very knowledgeable and very personable.
R.R., Customer
They help me a lot to choose the right plan for my age.
G.J., Customer
Very responsive to our needs. That is important to us. .
J.U., Customer
Luke suggested a change to my drug supplement insurance which was not only a lower monthly premium, but resulted in getting my prescriptions free.
J.B., Customer
Laura went way out of her way to help me with my Medicare questions. She was very helpful and knowledgeable.
M.K., Customer
prompt response to any concerns with correct and accurate information. come see me sometime when you are in Trilla.
W.N., Customer
a joy to do buisness with laura and a welcome atmosphere as soon as you walk in the place.
T.T., Customer
Made my choices so effortless for me and Patty's kindness thru the whole process. Made John and I Very comfortable.
L.D., Customer
Agent is very knowledgeable and the response time from agent is rapid when a customer needs answers to a question or in need of forms or information regarding insurance needs.
K.H., Customer
You made my wife comfortable, and she's not a #'s person.
M.S., Customer
I retired June 30, 2016 and Jim and I each needed a supplemental medical policy and a prescription plan. Luke walked us through this process. His recommendations were "perfect" for us....he set the supplemental policy and gave us step by step instructions on getting set up with the prescription plan. We ran into some "glitches" with the prescription plan and he returned our calls immediately. He never made us feel he was "too busy." We could not have been more pleased with the ease of this transition and Luke's professionalism.
S.W., Customer
I found you and your staff very easy to talk to and very informative, every one has been very comfortable to work with to take care of my needs. It's been a pleasure working with all of you and will continue to use your services.
Joseph M., customer since 2014
