Client Testimonials

Using my med list in looking at insurance options has been very beneficial to us.

I've been working with Michael Sams for about 5 years since my mother went on Medicare. The world of Medicare (supplement policies, prescription policies, the donut hole, etc.) can be very confusing and overwhelming. Michael has always been exceptionally patient, kind and has walked me through the process of choosing the right policies for my mother. My father retired this year, and now he's been added to the list of clients at SamsHockaday. Michael walked me through his process and everything was flawless. My family and I are so appreciative of the attention, expertise and services provided by Michael. Thank you so very much for making something that can be stressful and overwhelming go smoothly and seem so easy!

John thanks for your support after my insurance was dropped by an industrial company after many years of coverage. Your help was deeply appreciated as a friend and one who was knowledgeable.

As well as being very professional, Luke handled my needs and requests on a personal level, though we do not know each other personally. As the process began, I had a few questions and called Luke for clarification. Luke is very accessible and if he is not available when I call, he has always returned my calls in a timely manner. I will be happy to recommend Luke Hockaday to anyone who nneds to shop for insurance policy coverage.

I found Luke to be very personable and always more than willing to find the information that I requested of him. If he didn't know the answer at the time he would either find it himself or ask someone in the know. From our first meeting with Luke my wife and I felt extremely comfortable with him and the way he conducted himself. We feel like they offered a great product and we couldn't be more pleased at this time.

you checking each year for best deal so I don't have to

Janet is very knowledgeable & caring. We feel very blessed to have found her & the great staff at office. Thanks

I did send my sister Connie Harrold to you and you helped her husband with a saving policy

I feel like you take care of me needs in a very personal way

Even though I live out of state now, I still receive your personal, yet professional, expertise. It's great to have a trusted agent who is just an email or a phone call away. I always feel a little more confident once I talk to Patty.

Prompt attention and warm friendly service by each person I came in contact with, made my contact with Sams Hockaday especially meaningful!

We feel confident you gave us the best insurance choices for our needs. You gave us all the information we needed.

You come to a place in life that you need professional help with such things as life and health insurance. We have had Luke Hockaday as our Agent since he first started with Sams/Hockaday, and we really like the way he can call these many Insurance Companies and get quick results. He is very professional, yet he has a neat sense of humor that goes a long way. If you need the same help that we depend on, just call Luke @ 217-433-9214 and tell him Janet Jackson sent you!

You're there when you're needed and always upbeat and helpful. You're comfortable to talk to and you left your customers you are indeed working on their best behalf....and we love ya.

You and your service is extremely helpful for myself and my husband, your knowledge helped us understand all the questions we ask about Health Care.

The thing that was most helpful to us was the knowledge you have about all the Medicare supplemental insurance programs and Medicare part D pharmacy programs that are out there which helped us make our decisions much easier, without the hassle of contacting them ourselves. The quick, friendly service was also appreciated.

I haven been completely satisfied with my experience here. I have complete confidence that Michael is on top of changes in the insurance landscape that might effect me. I also have found several of the informational mailings useful and/or interesting.

I like the fact that you are local and I feel I can contact you with any questions or problems and I will get a quick response.

Laura is a great person and was able to answer my questions and help me understand the process of what I needed.

I am always kept informed and feel that if I want to make changes Michael will have the knowledge and expertise to help me. When I signed up for Medicare, Michael made it so much easier than I thought it would be!

Friendly service, and helped us choose the best insurance policies that fit our needs, both with life ins. And health ins. Policies. Thank you!

Medicare plans, supplemental insurance, & prescription plans can be overwhelming but Michael explained it all to us and made sure we understood our options. Michael is always available for any questions we may have and answers calls promptly. Also once a year he contacts us so we can review our prescription plan. It's a blessing to know you're in the best of hands with Michael (Sams/Hockaday Insurance). Thank You Michael!

I felt that your representatives were well informed and would be willing to go to bat for me if I ever had an issue with the insurance agency in the future. Both representatives I spoke with were personable and seemed eager to help me find what options were right for me. Janet has many years of experience in this field and has been a teacher in the past as I have been. Both representatives were willing to come to my home to do business. I hope that will continue as I get older since mobility has become a major issue with my elderly mother and I can see how difficult that makes it for her to do business she needs to conduct.

Janet is very knowledgeable and has always been able to answer any questions I have.

You explained my options and helped me make decisions based on what I needed. I really appreciate that and your knowledge. Thank you!

We feel Patty takes the time and effort to assess our needs.

We kept communicating on an awkward agreement with Caterpillar and Oneexchange group. It was uncharted territory that required customers and agents to fight bureaucracy and federal restrictions for release of information. The System is definitely broken but my agent stayed with it until we achieved our goal

Good to know that YOU have my back and will help me find the best insurance for my needs

Michael has explained everything that we ask him about our supplemental insurance.

We are so pleased with everyone at Sam's Hockaday. We feel like we always get the best customer service and that you are always concerned about what is best for us as well as our investments. Thank you for everything.

We love working with you. If we have questions you always get back to us in a timely matter. You are friendly and outgoing.

<p>Patty, you and anyone that I have ever talked to in your company, have always been very pleasant and very helpful! My experience with you is that you work

You took care of us when we needed healthcare. You made everything easy for us during the transition. We already have sent a few people your way and we have also passed out business cards.

NO MUSS, NO FUSS!! That's exactly the way I was treated, professionally/accurately! Laura answered all my questions regarding medical coverage that I was looking for and suggested and provided me with medical plans that satisfied my needs, taking care of all the paperwork required, leaving me with a smile on my face and saving money!! Thanks so very much for your professional, expert, courteous advice and service!!

Made us feel very comfortable and after the meeting we felt very well informed. We had many questions answered. We left very satisfied when we left.

No pressure...you came to me

My experience with your staff (mainly, Taylor). She is always very helpful, responds back immediately, and is very thorough!

Answered all my questions even when I asked them 2-3 times, discussed all my options but gave sound advice.

Personal attention and follow up. your team understands customer service. That's rare today.

Michael Sams understands our needs and financial abilities. He found plans that helped us. We trust his knowledge and trust his integrity.

We like the caring, individual help we get with you.

Luke suggested a change to my drug supplement insurance which was not only a lower monthly premium, but resulted in getting my prescriptions free.

Patty listened to me regarding my insurance needs and budget. She was personable and caring.

The insurance coverage seems to be good. There has been enough contact to stay informed but not excessive.

Joyce and Patty g are very helpful.

Very helpful in securing a new supplemental Medicare for me for less money premium. Always welling to answer my questions. Thanks

We really enjoy Patty for her efficiency and honesty. I recently recommended her to my brother. I told him that she can answer any questions he may have. Thanks, Patty

I have had nothing but great service and ease of knowing that the right decisions are being made for my best interests. All i have to do is ask a question and i get a really quick response or solution. Patty is very professional but also very personable which makes me feel secure when dealing with her.

I love Sams/Hockaday but I'm not one to offer investment advice to many people, even my family, Sorry . I didn't get question # 2 Dixie

You have alway shown friendliness and professionalism... care and concern ... always ready to help and provide answers. We appreciate all you do for us! THANK YOU!