Here's what hundreds of our happy clients have to say…
Communication was good. Informative and helpful
D.S., Customer
excellent explanation of benefits and options available
Customer since 2015
Excellent service. We always leave feeling that all our questions have been answered. Very confident in knowing that if changes need to be made Laura is aware of them and has our best interests at heart.
G.C., Customer
Laura was efficient and thorough. She answered all of our questions. We had a clear understanding of what we were getting.
M.M., Customer
I wouldn't be able to determine the best policy to help with the prescription costs. Each year you do it for us which is a tremendous help for confused old people.
Robert B., customer since 2011
I think you have my best interest to help us
W.R., Customer
I feel that you always take the time to do the best for us.. The agency is always courteous and friendly.
J. H., Customer
Patti, You actually LISTENED to me and helped me. Medicare was so new to me -- I knew nothing. You took your time and explained things to me and listened to me when I asked questions. You took your time with me. I wasn't rushed. I actually felt important and that you were very concerned with helping me!! I would definitely recommend you to all my friends or to anyone who is applying for Medicare benefits. Jackie Hagan
J.H., Customer
Did a wonderful job of explaining how the plans work. Made everything so easy for me.
Customer since 2015
Great contact flexibility, detail of answers provided.
W.S., Customer
I text a lot because I do not hear well. She always texts me back. She stays on top of our ins. Trying to keep premiums down.
R.G., Customer
the personal touch that I receive is great. also, if I have a problem, I can call you and you handle it for me.
S.B., Customer
Michael Sams is the perfect agent. Represents the companies perfectly and perfectly represents us. A perfect relationship.
S.F., Customer
My situation in a bit different - I am taking care of my mom's affairs and had NO idea how to choose supplemental insurance for her; especially because of her needs. Michael laid out all of the options for me and talked to me with words I could actually understand (no insurance jargon) and answered all of my questions. He told me what to expect each step of the way. Michael took this daunting task off my shoulders and really helped me.
G.P., Customer
Laura is always looking for better options..the best options. She feels like family and I'm comfortable asking questions about insurance etc. She's very helpful and takes the worry out of making sure everything is done correctly.
J.M., Customer
I felt comfortable talking to Patty about my insurance options for life and supplemental insurance and getting her input
M.S., Customer
Customer service--trust and making us feel so comfortable which is why we have invested our money with Sams/Hockaday.
M.A., Customer
Patty Gogerty is always there when I need her. Very knowledgeable on the product and company she has selected for me, and makes me feel like I am the only client she has to deal with. Keep up the great job Patty !
M. L., Customer
My wife and I very much appreciate the friendly support and service provided by Michael as he navigated us through Medicare decisions.
R.T., Customer
What we like is you can always talk with real person! If you leave a message they always get back with you! There are lots of folks selling ins. but customer service is what keeps customers coming back ! Michael does an outstanding job on service!
D.W., Customer
Knowledgeable and friendly. Always making sure I understand everything.
L.H., Customer
You meet my wife and I in Effingham and explained all the options. Unlike other insurance companies that just flooded us with junk mail. We enjoyed listening to your presentation and explaining how supplement insurance works.
Ronald R., customer since 2015
Always returned my calls and walked me through the entire process. You made it very easy and answered all my questions.
J.J., Customer
Laura made it easy for me to understand and decide which insurance I needed. She explained and answered all my questions . If I have any questions I feel comfortable calling and talking to her. I really was dreading having to make a decision but like I said Laura was a great help.
Thank you
Jackie Larimore
Jacqueline L., customer since 2015
Being able to accomplish things over the phone and/or on-line since I live several miles away.
P.J., Customer
Janet Johnson was so helpful walking us through the process of getting our health and drug insurance by making the calls in her office while we were there to help confirm our options. This year she was right on the ball to help us with our renewal process and we really appreciated it. We are always eager to hand out Janets cards and refer Sam Hockaday to our friends.
D.S., Customer
I have the feeling and belief that Luke was doing all he could to find a better insurance plan for me. THANKS !
Robert B., customer since 2011
Making one feel at home and assured that the best is being done for me and my future!!!
C.P., Customer
Everything was good. We were very pleased, Laura was very helpful.
S.M., Customer
Laura did, and is doing, a great job for me. I went to Laura to help with my insurance needs and was not disappointed! I have told those when discussing insurance needs to call Laura. Thanks Laura.
B.J., Customer
Payed attention and looked for the best policy for me.
R.S., Customer
You were very helpful in finding a much better rate on my prescription insurance.
S. P., Customer
Provided me with a good supplement insurance with a low monthly rate.
J.T., Customer
Very helpful in comparing the various products available on the market.
Customer since 2015
Your willingness to help when we get a bill from the doctor or medical field person or medicare worker.
A.W., Customer
The personal way we meet and communicated with each other. Easy access to texting if any questions.
D.M., Customer
Your service is great. Always available to answer questions or give advice.
Judith B., customer since 2014
One on one contact rather than talking to a robot on the phone. Knowledge of insurance plans and help when its needed.
L.H., Customer
Very customer focused and easy to talk to.
M.P., Customer
Luke I very much appreciate your hands on approach in dealing with clients. It makes me feel that you have a real concern for those you serve. I look forward to the yearly visits for my medicare updates and renewals. I also feel confident that should some unforseen issue arise where I needed assistance I feel you would have a genuine concern in helping me getting it resolved. Also when my wife reaches 65 you will have another added customer.
L. P., Customer
Took time to come to our home and explain to us about the different coverages and suggested what would work best for us. Saved us money and set up payment process. Office personnel have always been courteous and provide information upon request.
J.T., Customer
Janet was always helpful and knowledgeable. She gave us very pertinent information in a timely manner. We would recommend her to anyone.
R.E., Customer
Professionalism, courteous and knowing exactly how to meet my needs. Also knowing that you and your staff are only a phone call away with all the answers and help that I need. Plus you saved me money. :)
D.W., Customer
The company that I retired from uses a firm to provide health and drug insurance. The plans offered by this firm are limited and more expensive than those carried by Sams/Hockaday. Also Sams/Hockaday helps me to apply for my insurance reimbursement. Joyce is great!
J.F., Customer
So far it's been great but then I have had no claims etc. thank for the email.
A.B., Customer
Medicare decisions seemed very overwhelming but with the help of Patty everything fell into place!! Thank you Patty!!
D.M., Customer
Luke is always willing to help us find the right insurance for our needs, whether it is life, health or long term care.
T.P., Customer
I appreciate the research you do for us each year on prescription plans available for our particular needs. This is an outstanding service. Thank you.
W.I., Customer
Mike and I set a appt. and he was on time and had everything ready to show me, the differences in supplemental insurance. He explained it well, and that is why I am with Sams/Hockaday.
J.M., Customer
Laura explained the different plans and options in great detail, made choosing one a lot easier. The same goes for choosing a drug plan, Laura's expertise made it a lot simpler. The paper work was submitted in a timely manner, and I received all the paperwork and insurance cards long before I was expecting them. Thanks again Laura.
D. E., Customer
