Here's what hundreds of our happy clients have to say…
On time had info ready! You know we were looking for price value! By changing to plan G was able to take care of both! Was nice to meet Taylor face to face now we can put a face with voice ! Again thanks for your help!
D.W., Customer
Your service is great. Always available to answer questions or give advice.
Judith B., customer since 2014
Personalized, friendly and efficient service!
J.B., Customer
Love the low copays on our meds
T.S., Customer
Entering into the medicare system was overwhelming. Michael helped us navigate the labyrinth with good humor and generosity. He was always available to answer our many questions and he never made us feel like we were imposing on his time. He found us the perfect policies to meet our insurance needs. A great person to work with - knowledgable and a really nice guy.
M. C., Customer
We appreciated your help in getting the right plan to fit our needs. We also like the personal service.
J.W., Customer
Great service and attention. Very knowledgeable and had our best interest and future in mind.
M.P., Customer
you were great help easing our minds on which company to get for our needs .
G. C., Customer
You found the best deals. You answered questions even when it required a great deal of research,
A.D., Customer
Always ready to answer questions and help wherever needed.
K.D., Customer
Your quick and efficient response to a client is what Sams Hockday is know for in this area and the fact that you always keep on top of client needs. I always appreciate that you call me at renewal if you see changes that I need to be aware of, and do what ever it takes to keep my premium at the lowest point. Your employees are always great to deal with . You are always at the top of my referral list ! Keep up the great work.
Marilyn L., customer since 2014
Explained all my options. Made sure I understood my options. Didn't pressure my choice. Was extra nice to my granddaughter who I had to brig with me!
W.W., Customer
Luke is very friendly, accommodating, and confident. He knows his stuff! Customers specifically ask for him and remember him from year to year after half hour meetings. His sincerety shows through!
D.R., Customer
I think you have my best interest to help us
W.R., Customer
Your agency has gone the extra mile in finding the best solutions that meet our need. Everyone in the office is a pleasure to know and work with.
H.F., Customer
Like kept up with my prescription supplement ins and found a supplement ins where I receive my medication at no cost to me and monthly premiums much lower. He went the extra mile for me and I am so grateful. Thank you, Luke
J.B., Customer
Everything in the process was done correctly. The personal contact from John and Luke sets them apart from all of the recorded responses of the other insurance agencies. There is a prompt response for any question.
J.B., Customer
Janet always provides us excellent and timely service. She presents options and thoroughly explains each one. Janet helps us make the bestc choices for our health insurance needs.
C.S., Customer
Payed attention and looked for the best policy for me.
R.S., Customer
Help set me up with a good supplement. When my wife retires we will get her's also.
R.S., Customer
We have absolutely not worries when we have Sams/Hockaday taking care of our insurance needs. We are very busy and they always have our needs in their priority.
S.F., Customer
Always there to take care of any concerns.
J.A., Customer
As you know, I have always worked with Larry, he always had time for my questions and most IMPORTANT I always felt he had my best interest at heart ... not his. I consider that a very valuable fact with anyone I have dealings with. I recommend you highly.
D.B., Customer
Our forms were ready, they were expecting us and when we gave our name they seemed as if they had known us for a very long time. The transaction was quick and well explained. The staff was very professional yet very friendly. Thank you so much!
J. M., Customer
I am very pleased with this insurance I have with you. Hi Luke hope you are all doing good Lois
L.B., Customer
When I call my agent, Luke Hockaday, I always get a prompt response. There is no waiting a day or two to hear back. The office is always very helpful and courteous. In this day of poor customer service it is refreshing to have an agent and staff that care about my concerns.
D.C., Customer
Patty Gogerty is always there when I need her. Very knowledgeable on the product and company she has selected for me, and makes me feel like I am the only client she has to deal with. Keep up the great job Patty !
M. L., Customer
Luke Hockaday is always eager to help us find a new plan when premiums get to high for us to afford. He goes the extra mile.
Nancy W., customer since 2011
Michael's knowledge of Medicare is exceptional. There is so much more to know than we expected and he did an awesome job of presenting and explaining our options.
D.B., Customer
Very responsive and knowledgable. I feel comfortable that with the coverage and confident that Luke will make sure that all I's are dotted and T's crossed.
Rich H., customer since 2015
we like the personal touch
L.B., Customer
I feel like the Medicare supplements that were recommended were specifically tailored to my needs and I have fantastic coverages for Medicare Part B and D at an extremely reasonable cost to me. Thanks John!!
M. F., Customer
Michael was so easy to talk with and I have referred several people to him
B.S., Customer
Straight forward and down to earth is what I like and you answer all questions or get answers. Thanks for being a friend.
J.T., Customer
Even more right would be meeting Janette for coffee at Panera's in Champaign for an update! The personal professional relationship with agent Janet Johnson is the reason I am so inclined to recommend your agency!
K. F., Customer
I like the fact that I visit regularly with Patricia and go over any questions and she is able to get me the best insurance plans available.
Karen R., customer since 2015
Made us feel very comfortable and after the meeting we felt very well informed. We had many questions answered. We left very satisfied when we left.
R.M., Customer
You've always been able to answer all of our questions in a very professional way... and it speeds up the whole process of figuring out what insurance is the best
Linda B., customer since 2015
Their selection of plans that meet my needs have saved me money. They handle paperwork for reimbursement from my former employer
J. F., Customer
You come to a place in life that you need professional help with such things as life and health insurance. We have had Luke Hockaday as our Agent since he first started with Sams/Hockaday, and we really like the way he can call these many Insurance Companies and get quick results. He is very professional, yet he has a neat sense of humor that goes a long way. If you need the same help that we depend on, just call Luke @ 217-433-9214 and tell him Janet Jackson sent you!
J.J., Customer
Very helpful with getting best coverage at the right price.
L.B., Customer
When in neeed you always come thru
Shirley E., customer since 2013
Great customer service
D.H., Customer
I feel we got a good deal and you are easy and friendly to work with. i
Robert R., customer since 2015
excellent presentation and follow up. Felt that my questions were answered.
R.W., Customer
Knowledgeable and variety of plans to choose from.
D.T., Customer
Answered my questions before I knew what questions to ask, and answered any more that I had. No pressure presentation. Very personable. Even answered questions regarding a friend, so I could help her in decisions. Thank you Michael for your time, and your knowledge.
L. H., Customer
I have been nothing but very satisfied with the service i have been given. First, special shoutout to Patty, who has treated me like family - answered all my questions as soon as possible and just been a good friend looking out for a "senior". Also, when I call the office whoever answers the phone have always been very polite and helpful. Actually have recommended you more than once.
M.D., Customer
Patty is friendly and knowledgeable. She answers all our questions and concerns. We have referred friends and family to Sam's Hockaday and will continue to do so.
L.W., Customer
Luke is a super young man and makes a trusting agent. Wonderful to watch his little family grow (via pics on line). Keep up the good work Luke.
J.J., Customer
