Here's what hundreds of our happy clients have to say…
My situation in a bit different - I am taking care of my mom's affairs and had NO idea how to choose supplemental insurance for her; especially because of her needs. Michael laid out all of the options for me and talked to me with words I could actually understand (no insurance jargon) and answered all of my questions. He told me what to expect each step of the way. Michael took this daunting task off my shoulders and really helped me.
G.P., Customer
Very knowledgeable , friendly and efficient also very trustworthy.
E.V., Customer
I feel like you take care of me needs in a very personal way
F.C., Customer
You explained the issues in easy to understand terms and followed up with the commitments as promised.
M.L., Customer
Looked and asked for references for a Medicare Supplement agent who will look for me needs rather than the needs of a particular supplement company. Sams, Hockaday and Assoc. were recommended and it worked brilliantly for us. Thanks.
K.L., Customer
We are totally pleased with the service we have received from Sams Hockaday. Laura Pecina has reviewed our policies every year to determine if we are getting the best rates.
K.F., Customer
Customer service is great! I like that we get a return phone call so quickly.
J.C., Customer
Meeting with Luke was a little like talking with a family member, no push in the direction he thought best, but here is the problem what do You think and can I help you get there.
R.B., Customer
Answered my questions quickly, made it convenient for me, & got me a plan that benefited me.
P.F., Customer
I have a genuine feeling that you are sincere in wanting to help others to get their needs met, not just wanting to sell insurance. I have had that experience, but feel like your agency is not one of them.
Loretta B., customer since 2015
I truly appreciate The time and effort you put into trying to fine the best possible insurance plans for my situation. My wife will shortly be turning 65 and I know she will have the same confidence in the way you conduct your business as I do. Thanks again and God Bless
L.P., Customer
Going on Medicare, needing supplemental insurance & a prescription plan can be overwhelming but Michael is sooo knowledgeable, the process was very easy. Michael is such a good & trustworthy man. Thanks to all for making this process easy, answering questions, explaining all options & recommending what was best for me. I also sent my sister to you & she was so impressed also. Thanks again.
C.D., Customer
Took time with prospective customers, explained each plan and made your recommendation as to which plan suited them best. Each person that we told them about Patty has become a satisfied customer.
D.S., Customer
Of course, it's the local based feel of community and personal customer service that is always a winner.
K.H., Customer
All was handled extremely well and we are absolutely going with the plan you offered as soon as we are able to leave our current holder without penalty. You guys are a 10!!
J.G., Customer
The Agent was very nice and explained everything to me in a way that I understood what he was telling me. He always finds ways for me to get the right insurance and at a good price. Thank you for your service Thomas Gallion.
R.M., Customer
You meet my wife and I in Effingham and explained all the options. Unlike other insurance companies that just flooded us with junk mail. We enjoyed listening to your presentation and explaining how supplement insurance works.
Ronald R., customer since 2015
Patty is extremely helpful with my medicare needs and questions.
D.F., Customer
So far it's been great but then I have had no claims etc. thank for the email.
A.B., Customer
Always very helpful and friendly Has the customer's best interest.
Customer since 2014
Time well spent. No rush. Makes the best recommendations.
N.R., Customer
Prompt and Great Service
R.W., Customer
excellent explanation of benefits and options available
Customer since 2015
I feel that you always take the time to do the best for us.. The agency is always courteous and friendly.
J. H., Customer
Medicare decisions seemed very overwhelming but with the help of Patty everything fell into place!! Thank you Patty!!
D.M., Customer
Personal attention and follow up. your team understands customer service. That's rare today.
M.L., Customer
Very knowledgeable in helping us with my 401K ,Social Security.Help me to understand what I needed to do to get ready to retire.Very enjoyable working with Patty.
R.P., Customer
You have provided me with good service and have recommended me to some good supplemental insurance programs at a reasonable price. The customer service at the office when I call in has been always been courteous and they can usually answer any questions I may have.
P. B., Customer
you look for the best for us.
Pamela D., customer since 2014
Michael's knowledge of Medicare is exceptional. There is so much more to know than we expected and he did an awesome job of presenting and explaining our options.
D.B., Customer
I really appreciate the help you give me with Part D.
J.O., Customer
Janet Johnson researched and presented good and much less costly insurance programs for us. Thank you.
D.H., Customer
When rates were raised from one company, you took time to find a less expensive rate for us. Even after moving to Texas you took the time to find us a good rate down here. Thanks Michael!!
D.B., Customer
Michael, I would say you were very professional in explaining to me all my options, and did so in a very relaxed atmosphere without any undue pressure. Basically, I believe you were genuinely concerned with my personal needs.
J.D., Customer
Continue to provide me with the best insurance for me.
W. V., Customer
Laura is so easy to relate to. She takes time to answer questions and gives her knowledge on your concerns. So glad I have her as my agent.
J.L., Customer
I felt comfortable talking to Patty about my insurance options for life and supplemental insurance and getting her input
M.S., Customer
Friendly, and caring
K.L., Customer
We have received great quality service from Luke and staff while checking into insurance as Seniors. We do feel you truly care about our needs and have made us feel very welcome.
C.V., Customer
you don't bug me & if we have a issue your people takes care of it
H.K., Customer
Agent (Luke) was knowledgeable and easy to converse with. Gave sound advice and answered any questions that that I might have presented. I would highly recommend Sams/Hockaday services.
D.B., Customer
Always helpful and get answers quickly for next.
C.V., Customer
Excellent service. We always leave feeling that all our questions have been answered. Very confident in knowing that if changes need to be made Laura is aware of them and has our best interests at heart.
G.C., Customer
You always are there for us
R.W., Customer
I believe that Michael Sams has our best interest in his goal along with the best service. He is amazing and I will always recommend him and his office to our friends.
S. F., Customer
I've been the one to read on information as it pertain to us at our ages.So when Robert had to take social security early.We were at a lost as to what steps to take for medicare. Mike was a referral and I thank God for that.He put us on track.( I doubt I could of comprehended what to do within our time frame)
R.B., Customer
We like how you answer our questions. You always pick excellent Ins company's that fill our needs.
N.L., Customer
Returned Phone calls - Follow through.
Customer since 2015
Extremely helpful. Sorted the information for me and helped me to get what I wanted and needed.
L.B., Customer
Sams/Hockaday & Associates are always ready to care for their customers. If there are any questions or concerns that one might have then Sams/Hockaday and their agents are there with the answers to your questions and concerns and more than willing and able to serve their customers in a timely and effective manner.
K.H., Customer
