Here's what hundreds of our happy clients have to say…
You are always there if I have questions. I have seen the stats and figures through visits with you and feel I have a leg up on offers coming thru the mail.
I appreciate the yearly check in with me to make sure I'm at the best place.
L.L., Customer
Michael, I like that you are always on top of the changes that will come my way. I like that you give me plenty of time to make changes. I like that you are approachable and concerned with my smallest questions. Thanks!
C.M., Customer
Everything was good. We were very pleased, Laura was very helpful.
S.M., Customer
I love Sam/Hockaday... When you call Luke he will call you back before his day is done. Set up appointment with you. I like when you can go in to a establish family Owened business and are welcome with open arms and not pressured. I also like they check your files from year to year. I would highly recommend Sam/Hockaday ass.
S.B., Customer
I have been provided with excellent, professional care from Sams Hockady through my representative Janet Johnson. She has always been there to promptly and effectively answer my questions and see to it that my insurance needs have been met. I place absolute confidence in Janet and Sams Hockaday.
S.S., Customer
I did not have to read and look through a bunch of different insurance policies to find a sup. policy. Luke took care of it for me.
G.B., Customer
I feel we got a good deal and you are easy and friendly to work with. i
Robert R., customer since 2015
Patricia is so knowledgeable and helpful. I felt confident I was making the right supplemental insurance decision.
L.W., Customer
You don't just give us a policy and forget about us. You always follow up, and try to find the best rates on insurance. You are always very caring and friendly and make us feel like family!!! We trust you. Thank you!
Barbara N., customer since 2013
Luke has been the answer man for us.
S.S., Customer
Luke is very personable and helpful.
W. P., Customer
Prompt, courteous service from all staff. I like that I can make a request and it is taken care of without having to wait for my agent to get back to me, then have to explain the request again. The support staff takes the request and runs with it. Thank you for saving my time!!!!
D.C., Customer
What we like is you can always talk with real person! If you leave a message they always get back with you! There are lots of folks selling ins. but customer service is what keeps customers coming back ! Michael does an outstanding job on service!
D.W., Customer
Each year you check for the best fit for me. We make changes when necessary and I feel well covered.
N.C., Customer
Of course, it's the local based feel of community and personal customer service that is always a winner.
K.H., Customer
You are there the moment I need your expertise. I refer you to everyone I know, who is nearing retirement age.
C.S., Customer
Janet Johnson researched and presented good and much less costly insurance programs for us. Thank you.
D.H., Customer
When I call with a question regarding my insurance there is always a cordial reply on your end. If the gals need to have Michael call me he does so in a timely manner. I would most certainly recommend this insurance agency.
E Kay Thames
Customer since 2007
I like the fact that you are local and I feel I can contact you with any questions or problems and I will get a quick response.
Cynthia S., customer since 2015
I appreciate the help we get from you.
D.W., Customer
It is nice to know that we can count on you to get us the best deal on our supplemental plans without us going crazy doing it for ourselves. You always call back in a timely manner to answer questions.we have recommended you to several others.
R.B., Customer
I have been extremely pleased with my representative, Patty Gogerty. She takes good care of me and makes sure I make the right choice for my insurance plans.
M.D., Customer
Checked all sources to get us the best coverage at the best cost.
D.T., Customer
Answered my questions quickly, made it convenient for me, & got me a plan that benefited me.
P.F., Customer
Sure appreciate you being there when insurance matters get confusing and hard to understand. When I need direction I call Mike Sams.
W.H., Customer
Our guy Luke, makes eye contact as he works with us, he displays interest in who we are, Family, our years together in marriage more like the neighbor next door, he answers our questions and puts nothing out of bounds for discussion, He offers options, while explaining for our consideration a change in insurance policies, all around good service was ours. Thank You
R.B., Customer
I always felt the agent was trying very hard to be aware of what worked best for me. never felt I was just a generic customer.
P.J., Customer
Prompt and Great Service
R.W., Customer
Helpful, friendly, informed staff. Luke calls me with news and changes that I need to know about!
M.K., Customer
The personal attention given to me and my wife. Taking time to make sure we understood what was available and showed us the different options and what were the best options.
R.M., Customer
You have a good variety of products to choose from, by having access to many companies. Your people seem to know their product or they call in someone who can answer questions.
M.F., Customer
There was always someone there who could answer my questions. I like that kind of service.
S.O., Customer
We felt we could trust what you thought the best insurance for us would be. We feel we can contact you for any questions we might have.
Majorie S., customer since 2015
Luke made it very easy to understand and took whatever time was needed to help us.
M.P., Customer
OUR agent was very informed. easy to talk to, also answered any questions.
J.R., Customer
You made it easy by coming to my home to discuss options for a Medicare Supplement, explained the choices and providers clearly so I could make the best choice for my needs, went above and beyond to help me select the best drug plan for my needs, provided phone numbers and web sites so I could finalize my choices, and followed up afterwards to make sure there were no problems. And when I thanked Laura Pecina for her efforts, she said she was just doing her job. I greatly appreciate both Laura Pecina and Sams/Hockaday, and will be proud to recommend them to others.
B.N., Customer
You have been very helpful with everything very courteous.
Joseph A., customer since 2014
you were very patient with us and answering our questions. you cover our insurance plans . glad us our insurance papers in a nice folder so we can keep everything together. than you Diana Ruthrauff
D.R., Customer
Good communication and follow through....Thank you very much..
T.J., Customer
Tom Gallion helped me to find the best insurance and price for my needs. He is a terrific agent to deal with. He is always willing to help me with any questions that I may have. I look forward to continuing to work with him at Sams/Hockaday.
M.N., Customer
I appreciate the fact that you continue to try to find more economical costs for my insurance needs. Thank you Michael for your continued interest.
Rebecca R., customer since 2006
Knowledgeable friendly service.
Customer since 2015
We felt that we could trust your company and you to make the right recommendations to us. And we were well pleased with your recommendations. When it comes to insurance it's very important to us to be able to trust and feel comfortable with our agent.
P.D., Customer
We loved the way that you took the time to explain the different options to us, even though you were sick.
J.B., Customer
the personal touch that I receive is great. also, if I have a problem, I can call you and you handle it for me.
S.B., Customer
We are treated with respect and our representative understands our needs. She also asks the correct questions to make us think outside the box.
B.L., Customer
I am very happy with the personal service
James Q., customer since 2011
We are so pleased with everyone at Sam's Hockaday. We feel like we always get the best customer service and that you are always concerned about what is best for us as well as our investments. Thank you for everything.
M. A., Customer
Laura made it easy for me to understand and decide which insurance I needed. She explained and answered all my questions . If I have any questions I feel comfortable calling and talking to her. I really was dreading having to make a decision but like I said Laura was a great help.
Thank you
Jackie Larimore
Jacqueline L., customer since 2015
Your knowledge of all insurance was mind easing after. Trying to go through all the searching on our own. Would much rather visit with you and get all the answers needed.
G.C., Customer
