Here's what hundreds of our happy clients have to say…
My agent is very caring about his customers/clients and is always ready to help with any problems that might arise. Also the honesty and integrity of the staff is very important to me. And, if a better plan comes along that may serve you better, he is on the phone giving you the options and opportunity to make a decision whether to change providers or not. I have always been completely satisfied with their service.
Teresa W., customer since 2013
Felt very comfortable with you and your team. You made us welcome, explored all the avenues and strived to make a complicated system (Medicare, supplemental, etc.) easy for us to navigate and understand while also finding the best and most cost effective solutions.
Helene F., customer since 2015
Very responsive and knowledgable. I feel comfortable that with the coverage and confident that Luke will make sure that all I's are dotted and T's crossed.
Rich H., customer since 2015
I felt that you took care of our insurance and did it personally.
S.M., Customer
I retired June 30, 2016 and Jim and I each needed a supplemental medical policy and a prescription plan. Luke walked us through this process. His recommendations were "perfect" for us....he set the supplemental policy and gave us step by step instructions on getting set up with the prescription plan. We ran into some "glitches" with the prescription plan and he returned our calls immediately. He never made us feel he was "too busy." We could not have been more pleased with the ease of this transition and Luke's professionalism.
S.W., Customer
I was just glad to hear about the John Hancock long term care/life Insurance policy they offer. My husband had complained for years trying to get me to invest in stocks, but I refused. Boy was he shocked when I immediately decided to sock some away in this policy. Now he has nothing more to complain about!
Customer since 2011
Worked with me to find the best insurance for my needs. Great customer service.
D.B., Customer
Luke, your personality, the way you treat people, by the way you find answers to their questions, and you return phone calls.
Gary B., customer since 2012
I have been nothing but very satisfied with the service i have been given. First, special shoutout to Patty, who has treated me like family - answered all my questions as soon as possible and just been a good friend looking out for a "senior". Also, when I call the office whoever answers the phone have always been very polite and helpful. Actually have recommended you more than once.
M.D., Customer
I was signing up for Medicare first time, needed supplemental plan . Very helpful finding good plan with affordable premium. Follow up annually to see if still the best plan. Good service, friendly.
E. C., Customer
Patty knows what I was looking for, and found it , and explained to me.
E.P., Customer
Patty took a complicated Medicare sign-up and made it simple for both my wife and for me.
L.P., Customer
I like the personal touch. Janet is a knowledgeable agent who always steers me in the right direction with her advice about my insurance needs.
D.J., Customer
Patty found the best coverage based on the scripts we each were taking and ended up saving us money.
J.H., Customer
Your quick and efficient response to a client is what Sams Hockday is know for in this area and the fact that you always keep on top of client needs. I always appreciate that you call me at renewal if you see changes that I need to be aware of, and do what ever it takes to keep my premium at the lowest point. Your employees are always great to deal with . You are always at the top of my referral list ! Keep up the great work.
Marilyn L., customer since 2014
Totally satisfied. You were a big help to us.
M.R., Customer
I thought you were very helpful and went that extra mile to help us.
D.D., Customer
We find insurance agent Luke Hockaday very professional and knowledgeable . He has been in our house and is very respectful.
Lois G., customer since 2013
We are totally pleased with the service we have received from Sams Hockaday. Laura Pecina has reviewed our policies every year to determine if we are getting the best rates.
K.F., Customer
You always make me feel so welcome. No question I ask seems stupid to you, at least you don't act like it!! Your advice to me concerning supplements and drug plans has always been so good!!!!
M.K., Customer
Luke is very friendly, personable, and engaging. More than that, he knows his stuff and handles himself very professionally. I already have referred people to him and will continue to do so.
D. R., Customer
I want to thank you for your time your patience and your knowledge and everything else that you did for us.
J.T., Customer
Takes the time we need to explain it in a way we understand. Always prompt on calls. And has always found the insurance company that meets our needs.
C.K., Customer
I felt like you were very honest and helpful helping me to choose the best plan for me! You answered all my questions and made me feel very comfortable choosing Sams/Hockaday Insurance.
C.M., Customer
Explained very confusing procedures and requirements in a easily understood manner. Excellent knowledge and professional service. Have already given your contact information to others.
N.P., Customer
I feel like you got me the best medical insurance, based on my needs, and you will let me know if I need to change companies, so I don't worry whether I have the best or not.
David B., customer since 2011
always makes you feel at ease never pushy, friendly, good advice
S.R., Customer
You were very friendly and easy to talk to. I feel you are very knowledgeable about your policies. I like the idea of being able to talk to someone face to face. Also you didn't hound me. You gave me time to make my decision & call you back. Thank you.
J.M., Customer
You helped me find the best policy to fit my needs at a very affordable price!
J.U., Customer
It is helpful every year to know we are getting the best deal on prescription drugs and the best rates on our supplement insurance.
J.O., Customer
You took care of us when we needed healthcare. You made everything easy for us during the transition. We already have sent a few people your way and we have also passed out business cards.
D.S., Customer
You were very professional. It was obvious you put your client's interests first. You were not the least bit pushy. I have already made recommendations for your office to acquaintances. My doctor wanted to know if anyone in Decatur specializes in insurance and benefits and I told her about your group.
N.Q., Customer
I feel that you always take the time to do the best for us.. The agency is always courteous and friendly.
J. H., Customer
Your are always there when we need your services and your products are second to none. Jerry R. Birkey
J.B., Customer
We like how you answer our questions. You always pick excellent Ins company's that fill our needs.
N.L., Customer
good explanations of ins. when I have questions I always get a prompt reply.
R.W., Customer
I like the fact that I visit regularly with Patricia and go over any questions and she is able to get me the best insurance plans available.
Karen R., customer since 2015
Turning 65 is great...Medicare and supplements are very confusing for me. Patty made the decisions so easy and I feel confident she will continue to direct me. What a great asset to your team. Thanks Paaty!
D.D., Customer
I have a genuine feeling that you are sincere in wanting to help others to get their needs met, not just wanting to sell insurance. I have had that experience, but feel like your agency is not one of them.
Loretta B., customer since 2015
We feel Patty takes the time and effort to assess our needs.
M.L., Customer
nice warm friendly office willing to answer questions never felt pushed in to anything
E.S., Customer
You have been very knowledgeable . Tried to find the best company to meet our needs.
N.D., Customer
Appointment times are always kept. Service is at the highest level possible. So delighted you are our agent.
N. W., Customer
Even though I live out of state now, I still receive your personal, yet professional, expertise. It's great to have a trusted agent who is just an email or a phone call away. I always feel a little more confident once I talk to Patty.
D.F., Customer
You were informative, professional, and led me with a gentle hand.. I would highly reccommend Sams Hockaday.
C.W., Customer
I appreciate the fact that Tom came to my home, and went out of his way to find me cheaper insurance. To some people, price does not matter, to me, a widow on a fixed income, it is very important.
Gennelle B., customer since 2011
Patty is always so helpful helping us get the most for our money. She is so patient and understanding and did so much for my 91 year old relative as well as for me.
S.J., Customer
You have provided me with good service and have recommended me to some good supplemental insurance programs at a reasonable price. The customer service at the office when I call in has been always been courteous and they can usually answer any questions I may have.
P. B., Customer
Very helpful with getting best coverage at the right price.
L.B., Customer
We loved the way that you took the time to explain the different options to us, even though you were sick.
J.B., Customer
