Here's what hundreds of our happy clients have to say…
I appreciate the fact that I feel as if the company is looking out for me. I don't have to spend my time chasing down unpaid claims like other companies have left me to do. I'm old fashioned in that I like to feel that as a customer I'm appreciated and Sams/Hockaday does exactly that!
D. B., Customer
it was great the way all my options were so readily available for me to see and compare. Your system is so easy to understand and you are so helpful. Insurance is a very complicated process for most of us under the best of circumstances. At retirement, it is even worse. You made it seem easy. Thank you.
C.C., Customer
I appreciate the fact that you continue to try to find more economical costs for my insurance needs. Thank you Michael for your continued interest.
Rebecca R., customer since 2006
We always appreciate all the answers you provide. Always a pleasure discussing all of the issues we have. Thanks.
C.D., Customer
Great contact flexibility, detail of answers provided.
W.S., Customer
Good customer service. Friendly and knowledgeable.
E.R., Customer
I really appreciate the in-person communication with Patty Gogerty...makes me feel much more satisfied with the choices I make, using her knowledge and experience.
D. F., Customer
You always are there for us
R.W., Customer
you always called me back. You looked for ways to save us money on my insurance.
G.B., Customer
you put a plan together and got it done.quick and easy.
J.W., Customer
Laura was efficient and thorough. She answered all of our questions. We had a clear understanding of what we were getting.
M.M., Customer
Joyce and Patty g are very helpful.
Customer since 2003
Laura designed my wife's and my needs to fit our lifestyle and budget. She takes time to understand the needs you have and what fits us both with great coverage for a balanced financial expectation.
B.L., Customer
Being able to accomplish things over the phone and/or on-line since I live several miles away.
P.J., Customer
Michael, I would say you were very professional in explaining to me all my options, and did so in a very relaxed atmosphere without any undue pressure. Basically, I believe you were genuinely concerned with my personal needs.
J.D., Customer
You are there the moment I need your expertise. I refer you to everyone I know, who is nearing retirement age.
C.S., Customer
You helped us make the best choices when we retired and turned 65 years old. And have followed up with us in the years since then trying to help us make better choices.
L.L., Customer
My wife and I want to say that we think the world of our agent, Michael Sams. First of all we thoroughly trust Michael and we feel safe in his guidance on what companies we should go with when it is time to change companies for our coverage for our Medicare supplement plans. He makes sure to find the best plans considering the amount we pay monthly plus the best coverage. He is great and we thank God that we found him!
T.T., Customer
You showed up at my door before I was ready to get supplemental insurance. But I remembered you because of it. Then, before I signed with you I had tried to see if I qualified for any help with costs thru Human Services. I didn't, but I was told by a caseworker to check online for what was offered. When I mentioned your company, she said you were very competitive and up to date. She had a good report about you. You have been very attentive, friendly and helpful at all times.
Customer since 2015
It gives Kris and I peace of mind knowing that you will keep us informed as to witch insurance is best for us. Thank You
D.B., Customer
work hard with us to see that everything was completed to the insurance companies
satisfaction
Edward D., customer since 2008
I really appreciated Janet Johnson's help. She was professional, courteous, knowledgeable, and went out of her way to find us the best possible solutions for our insurance needs.
R.D., Customer
Quick responses to questions and good follow up.
J.A., Customer
Appointment times are always kept. Service is at the highest level possible. So delighted you are our agent.
N. W., Customer
I always felt the agent was trying very hard to be aware of what worked best for me. never felt I was just a generic customer.
P.J., Customer
Patty is always so helpful helping us get the most for our money. She is so patient and understanding and did so much for my 91 year old relative as well as for me.
S.J., Customer
Answered all my questions even when I asked them 2-3 times, discussed all my options but gave sound advice.
Customer since 2015
You don't just give us a policy and forget about us. You always follow up, and try to find the best rates on insurance. You are always very caring and friendly and make us feel like family!!! We trust you. Thank you!
Barbara N., customer since 2013
I love Sam/Hockaday... When you call Luke he will call you back before his day is done. Set up appointment with you. I like when you can go in to a establish family Owened business and are welcome with open arms and not pressured. I also like they check your files from year to year. I would highly recommend Sam/Hockaday ass.
S.B., Customer
Always ready to answer questions and help wherever needed.
K.D., Customer
Took time with prospective customers, explained each plan and made your recommendation as to which plan suited them best. Each person that we told them about Patty has become a satisfied customer.
D.S., Customer
Luke Hockaday is always eager to help us find a new plan when premiums get to high for us to afford. He goes the extra mile.
Nancy W., customer since 2011
Can always call and get an answer or a call back the same day
G.T., Customer
Took time to come to our home and explain to us about the different coverages and suggested what would work best for us. Saved us money and set up payment process. Office personnel have always been courteous and provide information upon request.
J.T., Customer
At Sams/Hockaday Insurance you get the best from the best. It's nice to know that there are agents out there that take pride in their work and care for the wellbeing of their clients. Everything is explained in detail and you are fitted with the best group for your needs. Plus if the rates are raising the agents will find a new company with a lower premium but carries the same great coverage. What more can a client ask for!
Marilynn W., customer since 2015
My situation in a bit different - I am taking care of my mom's affairs and had NO idea how to choose supplemental insurance for her; especially because of her needs. Michael laid out all of the options for me and talked to me with words I could actually understand (no insurance jargon) and answered all of my questions. He told me what to expect each step of the way. Michael took this daunting task off my shoulders and really helped me.
G.P., Customer
You always make me feel so welcome. No question I ask seems stupid to you, at least you don't act like it!! Your advice to me concerning supplements and drug plans has always been so good!!!!
M.K., Customer
took time to walk me thru everything and make sure I understood it before moving on.
S.A., Customer
Going on Medicare, needing supplemental insurance & a prescription plan can be overwhelming but Michael is sooo knowledgeable, the process was very easy. Michael is such a good & trustworthy man. Thanks to all for making this process easy, answering questions, explaining all options & recommending what was best for me. I also sent my sister to you & she was so impressed also. Thanks again.
C.D., Customer
We kept communicating on an awkward agreement with Caterpillar and Oneexchange group. It was uncharted territory that required customers and agents to fight bureaucracy and federal restrictions for release of information. The System is definitely broken but my agent stayed with it until we achieved our goal
A.D., Customer
I already have recommended Laura Pecina and Sams/Hockaday. Although extremely busy, and I can easily see why, I feel Laura tries to do the best job for us. She takes time to answer all our questions, does not push anything on us or sell us something we don't need.
C.C., Customer
You meet my wife and I in Effingham and explained all the options. Unlike other insurance companies that just flooded us with junk mail. We enjoyed listening to your presentation and explaining how supplement insurance works.
Ronald R., customer since 2015
Luke is fabulous helping us change our insurance so we'll get the best price for the best insurance. I have recommended your insurance to some of my friends but some of them already covered thru you.
Everyone is super friendly and helpful when I call with a question. Just keep up what your doing!!
M.M., Customer
I felt that my best interests were the driving force in the information provided to me. The level of knowledge & caring shown by everyone in the firm made me feel very secure in my decisions.
J. I., Customer
Luke is knowledgeable, friendly and helpful.
D.R., Customer
You helped us decide which insurance was the right ones for us. Saved us money. We have told several people how great u oh are to work with.
J.H., Customer
One on one contact rather than talking to a robot on the phone. Knowledge of insurance plans and help when its needed.
L.H., Customer
Great service and caring employees.
M.F., Customer
Knowledgeable friendly service.
Customer since 2015
Help set me up with a good supplement. When my wife retires we will get her's also.
R.S., Customer
