Here's what hundreds of our happy clients have to say…
I find Patty Gogerty to be very honest and straight forward. She's explained everything to us in language that I could understand. Very nice experience.
Dianne knows her stuff!
M. H., Customer
First I did not have to contact Sam's Hockaday first. Your representative was out walking my street looking for clients. Second the support, advise, and service I have received has been better than I had expected. Very satisfied
Michael helped me a lot when I was getting ready to sign up for Social Security. He found the best plan for me.
I feel that I can look to you and Sams Hickaday to look out for me.
Luke and his staff delivered as promised saving me quite a bit of money without a drop in benefits. His expertise in his area is the best I have seen. He acts as a fiduciary, that is, he has your best interests in mind.
Answered my questions before I knew what questions to ask, and answered any more that I had. No pressure presentation. Very personable. Even answered questions regarding a friend, so I could help her in decisions. Thank you Michael for your time, and your knowledge.
L. H., Customer
Excellent job well versed on ins needs and the most important very caring and honest to my needs care about u as a person
Agent DR Roberts was knowledgeable, caring and efficient
Lee E., customer since 2015
Patricia is so knowledgeable and helpful. I felt confident I was making the right supplemental insurance decision.
Janet is very knowledgeable and has always been able to answer any questions I have.
I like your customer service. The other day I had a question for Chase and although he was out of the office, his assistant was able to give me an answer. No delay here. I appreciate that I can call Chase at any time and I will get a response. He is also very helpful in consideration of my needs.
Knowledgeable friendly service.
Customer since 2015
D R Roberts explained everything thoroughly and accurately. He presented several different options for supplemental insurance and helped me choose the one that was right for me. Very happy with D R.
Mr. Sams, You made a confusing time about insurance a not so bad experience, we liked that you gave us the best choice for us.
everything, customer service is big to me. Diane has been there anytime I have questions and the office staff has been tremendously helpful when I have needed them.
Very helpful and quick to get the process going.
We are treated with respect and our representative understands our needs. She also asks the correct questions to make us think outside the box.
you were very patient with us and answering our questions. you cover our insurance plans . glad us our insurance papers in a nice folder so we can keep everything together. than you Diana Ruthrauff
I like that you keep me informed and up-to-date on pending transactions.
Customer since 2014
Jack was a tremendous help and friend to us over the years. I could call with questions and/or concerns and he would handle promptly for me. We will miss working with Jack, but with the changes in the health insurance world, we had to make a change as well. We have switched to a provider that was not one Sams/Hockaday works with. We wish you all continued success in this ever-changing insurance climate. Blessings!
M. L., Customer
You are easy to work with,with a bright cheerful personality. We have both found that you do the best for us on our needs.
You listened and were patient and thorough with your explanations. I've already recommended you to several people.
Always nice doing business with you. D.R. always goes the extra mile for us. A glitch in our Medicare caused us a bunch of hassle for us and he was right there with all the information we needed even though this was not his concern. It all worked out smoothly in the end. We highly recommend this insurance company.
L. S., Customer
Very informative and very helpful very courteous and very friendly
I was in search of a new Medicare supplement plan when I got a call from Patricia's office. I met with her a few days later, and she helped me through the entire process of picking a new plan. I had been contemplating other changes for a month, but the choices started to confuse me. So, Patricia took the time to explain the differences to me and in no time a all, I had a new plan. I wish I had called her a month ago. Many thanks to you Patricia, and Sams/Hockaday.
very informative. good follow up.
Customer since 2015
I appreciate your continuous monitoring of insurance companies to obtain the best coverage at the best price.
Rachel did a nice job of making sure I was taken care of. Most of all she was very versed on her job and very professional and honest with me . That means a lot willing to go out of her way to help me I'm looking at investments too she did a great job and I want to stay local with some one like her. You get so many mailers and try to deceive you that's why I chose Rachel :)
Provided me with a good supplement insurance with a low monthly rate.
The personal attention given to me and my wife. Taking time to make sure we understood what was available and showed us the different options and what were the best options.
Made it very easy to understand and select the appropriate plan
Even more right would be meeting Janette for coffee at Panera's in Champaign for an update! The personal professional relationship with agent Janet Johnson is the reason I am so inclined to recommend your agency!
K. F., Customer
Coming into our home making the process so much easier. Always a smile,friendly and very patience.
Luke has been very good at taking care of my insurance needs. He is such a personable young man.
You and your staff were quick to answer any and all questions we had!
You have the ability to compare rates, etc. with a number of companies. It would take us days to do similar comparisons.
Without asking you found me a more affordable insurance. You were helpful getting my refund from the insurance I was canceling. I feel like you were very sincere in saying if I need anything I can call. Really appreciate how kind you were. I would be happy to recommend you and your firm to anyone.
E. E., Customer
<p>Dianne's advice has always been good. She tries to get the best policy possible for you. She carries through one her promises and always comes to meetings prepared.</p>
Customer since 2009
GOT ME LOWER PICES ON MY INS. NEEDS.
Montelle D., customer since 2010
We feel that we get the best policy at the best price.
Made very good recommendations to control health care costs.
Thanks for the right policy for me & the right price.
I feel like Luke is truly concerned about getting us the best rstes.
Rachel contacts us when it's time to look at things and she performs her job with a cooperative personality. She answers questions and does research for our needs. Her service is excellent!
Knowledgeable and helpful in recommending insurance that meets my needs. Answers my phone calls in a timely manner and addresses any concerns I might have.
Chase is always right on top of our policies and knows if there is anything better suited to our needs or our budget. We grately appreciate his expertise.
Continue to provide me with the best insurance for me.
W. V., Customer
I got some valuable help from you when I did not know very much about what i was doing. You helped make my process so much easier and more understandable.
You are always very courteous and friendly and consider what is best for your customer. In the past, if a new product becomes available that is better than the one that I have; you have always informed me of this.
T. W., Customer