Here's what hundreds of our happy clients have to say…
Patty knows what I was looking for, and found it , and explained to me.
E.P., Customer
Payed attention and looked for the best policy for me.
R.S., Customer
Friendly service, and helped us choose the best insurance policies that fit our needs, both with life ins. And health ins. Policies. Thank you!
K.S., Customer
I really appreciate the help you give me with Part D.
J.O., Customer
You saved us a substantial amount on our policies. We also know that you'll be there whenever we need you. Thank you Michael
R.G., Customer
Very knowlegable took the worry and confusion out if choosing insurance. Patti is fantastic to work with.
D.C., Customer
Michael, I like that you are always on top of the changes that will come my way. I like that you give me plenty of time to make changes. I like that you are approachable and concerned with my smallest questions. Thanks!
C.M., Customer
Patricia is very helpful with details of what we need for coverage of services
M.M., Customer
Michael is very knowledgeable regarding advantages of one policy over another making it easy for me to know where my best buys are for insurance. Saves me time and money not having to try to figure out the differences from one policy to another.
L. A., Customer
Luke is very friendly, personable, and engaging. More than that, he knows his stuff and handles himself very professionally. I already have referred people to him and will continue to do so.
D. R., Customer
You were there for us when Wagner's closed and have helped us ever since. Thank you.
M.S., Customer
Luke is very friendly, accommodating, and confident. He knows his stuff! Customers specifically ask for him and remember him from year to year after half hour meetings. His sincerety shows through!
D.R., Customer
Patty gogerty responds to our needs & updates us when needed
P.G., Customer
Michael explains the advantages of one policy over another and knows answers to any medicare questions I may have. Joyce is also very helpful when I call with questions.
L.A., Customer
I know you do your best to find the right and most affordable insurance for our needs.
L.C., Customer
Your help has been very beneficial and given me confidence to know that any help I need with Medicare is just a phone call away. I can't thank you enough for that.
D.M., Customer
When I call my agent, Luke Hockaday, I always get a prompt response. There is no waiting a day or two to hear back. The office is always very helpful and courteous. In this day of poor customer service it is refreshing to have an agent and staff that care about my concerns.
D.C., Customer
You have been very knowledgeable . Tried to find the best company to meet our needs.
N.D., Customer
You were very professional. It was obvious you put your client's interests first. You were not the least bit pushy. I have already made recommendations for your office to acquaintances. My doctor wanted to know if anyone in Decatur specializes in insurance and benefits and I told her about your group.
N.Q., Customer
Tom Gallion helped me to find the best insurance and price for my needs. He is a terrific agent to deal with. He is always willing to help me with any questions that I may have. I look forward to continuing to work with him at Sams/Hockaday.
M.N., Customer
Prompt and Great Service
R.W., Customer
Patty is so knowledgeable and helpful on Medicare supplemental and helps us navigate through this with ease. We have and will continue to recommend friends and family to her.
L.W., Customer
I believe that Michael Sams has our best interest in his goal along with the best service. He is amazing and I will always recommend him and his office to our friends.
S. F., Customer
a joy to do buisness with laura and a welcome atmosphere as soon as you walk in the place.
T.T., Customer
Your quick and efficient response to a client is what Sams Hockday is know for in this area and the fact that you always keep on top of client needs. I always appreciate that you call me at renewal if you see changes that I need to be aware of, and do what ever it takes to keep my premium at the lowest point. Your employees are always great to deal with . You are always at the top of my referral list ! Keep up the great work.
Marilyn L., customer since 2014
We find insurance agent Luke Hockaday very professional and knowledgeable . He has been in our house and is very respectful.
Lois G., customer since 2013
Patty is always friendly and ready to help us with any problems we have. Everyone in the office has always been friendly in greeting us when we come in. We will continue using your service.
M.S., Customer
Michael has been extremely helpful in our efforts to wade through the numerous Medicare Supplement options. He is very knowledgeable about what is right for us!!
M.T., Customer
Always very helpful and I know that I can trust you are getting us the best rates possible
J.H., Customer
The insurance coverage seems to be good. There has been enough contact to stay informed but not excessive.
D.G., Customer
NO MUSS, NO FUSS!! That's exactly the way I was treated, professionally/accurately! Laura answered all my questions regarding medical coverage that I was looking for and suggested and provided me with medical plans that satisfied my needs, taking care of all the paperwork required, leaving me with a smile on my face and saving money!! Thanks so very much for your professional, expert, courteous advice and service!!
D. G., Customer
You took the time to listen to our concerns without pushing your way to lead us into decisions that were not ours. Some of us older people just enjoy learning that their is still good ole trust in my handshake business people to deal with, and we thank You.
R.B., Customer
I was shown abundant kindness. I received so much info in the mail about Medicare that I was overwhelmed. Michael made it seem simple and I left the office knowing everything would be alright.
B.S., Customer
Patti, You actually LISTENED to me and helped me. Medicare was so new to me -- I knew nothing. You took your time and explained things to me and listened to me when I asked questions. You took your time with me. I wasn't rushed. I actually felt important and that you were very concerned with helping me!! I would definitely recommend you to all my friends or to anyone who is applying for Medicare benefits. Jackie Hagan
J.H., Customer
Everything was great. It's a nice feeling when you are taken of properly.
J.C., Customer
Extremely helpful. Sorted the information for me and helped me to get what I wanted and needed.
L.B., Customer
Agent is very knowledgeable and the response time from agent is rapid when a customer needs answers to a question or in need of forms or information regarding insurance needs.
K.H., Customer
Honesty. It is important to me that people give good solid information so I can make the best choice for myself, and that is what I get at Sams/Hockaday. I never fell like I'm just trying to be sold something just to get a sale, I really do feel like I matter. I get honest answers to any question I may ask.
K.I., Customer
Excellent information and friendly atmosphere.
D.B., Customer
You saved me money , and you know what you're talking about. I appreciate it and thank you.
Customer since 2015
Laura has been very good and attended to our needs and always checking back to see if she can do more
A.M., Customer
We like the caring, individual help we get with you.
Customer since 2015
Listens to my questions, and always takes the time to explore my best options.
J. H., Customer
Prompt, courteous service from all staff. I like that I can make a request and it is taken care of without having to wait for my agent to get back to me, then have to explain the request again. The support staff takes the request and runs with it. Thank you for saving my time!!!!
D.C., Customer
I haven been completely satisfied with my experience here. I have complete confidence that Michael is on top of changes in the insurance landscape that might effect me. I also have found several of the informational mailings useful and/or interesting.
L.C., Customer
Your agency has gone the extra mile in finding the best solutions that meet our need. Everyone in the office is a pleasure to know and work with.
H.F., Customer
Michael is very personable, knowledgeable, and makes confusing information understandable. We highly recommend his assistance whenever you need help with your Medicare questions and options.
L.S., Customer
Laura did a fantastic job taking care of me (even though I bugged her a lot). Always very friendly and so helpful. Thank you Laura for your help.
V.W., Customer
I appreciate it that you keep looking for more economical insurance for me that does what it it supposed to do.
J.G., Customer
They found me the best value for money in Medigap insurance. A good job.
G.O., Customer
